Technical Engineer – Network

CTC GLOBAL SDN BHD; Malacca City; On-site; MYR 50,000 - 75,000; Full time

Job summary

A leading company in the IT sector is looking for a technical specialist to manage and deploy network infrastructures. Duties include preventive maintenance, conducting project tests, and troubleshooting. The ideal candidate should possess a degree in Information Technology, relevant certifications, and strong experience in network systems.

Qualifications

• Minimum 3 years' experience in deploying and managing infrastructure.
• CCNA certified; CCNP/CCNA-Security preferred.
• Experience in troubleshooting layer 2 and 3 routing and switching is essential.

Responsibilities

• Conduct project testing and commissioning with customers.
• Perform onsite preventive maintenance activities.
• Responsible for basic installation and supporting complicated projects.

Skills

Network diagnosis

Troubleshooting

Configuration

Problem resolution

Communication skills

Education

Degree in Information Technology or equivalent

Tools

Wireshark

Cisco switches

Cisco routers

Cisco ASA Firewall

Network management tools

Job description

• Schedule with customer on preventive maintenance activity.
• Perform onsite preventive maintenance activity.
• Generate preventive maintenance report.
• Provide onsite or offsite support to customer.
• Prepare incident report if require.
• Update incident ticket in a timely manner in FSMS.
• Involved in department rotation standby rooster.
• Responsible to carry out basic installation (single technology).
• Assist in complicated installation & project that involve multiple product.
• Ensure deployment according to timeline.
• Update installation ticket in a timely manner in FSMS.
• Ensure project deployment according to timeline.
• Provide input for document development of project.
• Capture and update project implementation technical issued for lesson learn.
• Conduct project testing and commissioning with customer.
• Update installation ticket in a timely manner in FSMS.
• Update timesheet in Intranet system timesheet.
• To conduct a minimum of one knowledge sharing session.
• To conduct CTC service review before closure of the project.

Requirements

• Degree in Information Technology or equivalent
• Minimum 3 years’ experience deploying and managing infrastructure
• Must be CCNA certified (Cisco Certified Network Associated), CCNP, CCNA-Security, CCNP Security, Fortinet NSE, FireEye SEwill be advantage.
• Qualified candidates should have well rounded experience with full network diagnosis, configuration and problem resolution.
• Advanced experience in troubleshooting layer 2 and 3 routing and switching issues
• Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical Support for critical situations
• Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc
• Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA Firewall and network management and monitoring tools
• Familiar with network and security components and products such as Trend Micro, FireEye, Fortigate, PaloAlto, etc.
• Experience with disaster recovery planning and execution.
• Possess a positive attitude with strong verbal and written communication skills
• Ability to work independently and within a team