Technical Engineer

Dahua Technology Malaysia; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic Sales and Technical Support Specialist to promote innovative security solutions. In this role, you will actively engage with customers, providing them with essential product knowledge and technical support. Your responsibilities will include conducting market research to understand trends and developing effective sales strategies. Join a forward-thinking company that values training and development, offering a collaborative environment where your contributions will directly impact customer satisfaction and sales growth. If you are passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Provide Training

Company Staff Insurance

Allowances

Performance Bonus

Qualifications

• Strong communication skills in English, Mandarin, and Bahasa Malaysia.
• Experience in CCTV or IT-related industries is preferred.

Responsibilities

• Promote products and assist in formulating sales strategies.
• Conduct market research and produce promotional materials.
• Provide technical support and coordinate resources for customers.

Skills

Communication Skills

Customer Service Skills

Market Research

Technical Support

Education

Diploma in Electronics

Bachelor's Degree in Electronics

Job description

Job Responsibility

• Actively promote products, assist in formulating sales strategies, introduce products and solutions to channel customers, and guide customers in product selection and configuration.
• Conduct in-depth research, collect, and analyze market information, including product trends of Dahua and other brands within the industry, and produce corresponding promotional materials and market plans.
• Organize product training to enhance customers' CCTV technical knowledge and assist customers in completing certified training.
• Collect feedback from customers and the market, understand the technical requirements for the company's products and solutions, and continuously follow up on the company's improvements and optimizations for customers.
• Provide technical support, respond promptly to customer needs, coordinate internal and external resources for long-term follow-up, and offer online and on-site troubleshooting services.
• Collaborate with the marketing team to promote the brand, elaborate on the technical advantages and product features of the Dahua brand, and drive sales growth.
  
  

Job Requirements

• Candidate must possess at least Diploma / Degree in bachelorâs degree in Electronic or similar preferred.
• Good English, Mandarin and Bahasa Malaysia verbal and written skills. Good communication skills and excellent customer service skills are needed.
• Experience in CCTV, IT or other related telecommunicate and security industry is preferred.
  
  

Job Benefits

• Provide Training
• Company staff Insurance
• Allowances
• Performance Bonus