Technical Delivery Manager (Lead), Customer and Credit Origination (CRM)

United Overseas Bank Ltd.; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading bank in Asia is seeking a Technical Delivery Manager to lead technology teams in delivering innovative solutions. The ideal candidate will have extensive experience in managing IT deliveries, particularly with Microsoft Dynamics 365, in a collaborative and fast-paced environment. This role involves coordinating with various stakeholders and ensuring project success across the board, making it ideal for a strategic leader in technology management.

Qualifications

• 9+ years leadership experience in IT delivery teams.
• Strong understanding of Microsoft Dynamics 365 Sales and Customer Service.
• Proven ability to manage multiple projects and changing priorities.

Responsibilities

• Plan technical deliverables within budget and timeline.
• Manage risks and coordinate across application teams.
• Ensure quality results in SIT, UAT, and other testing phases.

Skills

Leadership

Problem-Solving

Communication

Collaboration

Project Management

Education

Bachelor's Degree in Computer Science

Related professional/technical qualification

Tools

Microsoft Dynamics 365

SQL Server

React JS

Job description

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Technical Delivery Manager (Lead), Customer and Credit Origination (CRM)

Posting Date: 20 May 2025

Location:

Kuala Lumpur, Wilayah Persekutuan, MY, 59200

Company: 223182

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliverinnovative financial technology solutions that enable business growth and technology transformation.

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

Job Responsibilities

• Plan technical deliverables (including any system enhancements and upgrades) to meet Project’s requirements within allocated budget and timeline.
• Manage and coordinate across different application teams to manage technical dependencies of the solution.
• Monitor and manage risks/issues related to technical delivery.
• Provide status update related to technical delivery.
• Reports to Program and/or Project Manager.
• Collaborate closely with Project Manager to report planning, budgeting and resourcing.
• Partner with System Analyst & subject matter experts to understand and implement functional and technical requirements.
• Collaborate with business analyst on gap analysis.
• Provide systems input to specification phase (e.g., effort estimates, high level delivery plan) based on impact assessment (e.g., function points).
• Partner with Domain Architects, Dev. Manager, and Security Architect to ensure solution design complies with enterprise design principles, security and control standards.
• Partner with Development Manager in managing application teams to build the enhancements.
• Partner with Test Manager to ensure completion of SIT, UAT testing, performance/load testing and application security testing with quality results.
• Collaborate with Test Manager to coordinate defect fixing.
• Work with IT security team to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan.
• Work with IT infra team on Infra requirements.
• Prepare technical implementation plan across application teams.
• Coordinate technical implementation activities across application teams to ensure production cutover and adequate post implementation support.
• Ensure all the audit documentations are done on time.

Job Requirements

The ideal candidate will be a dependable and resourceful technology management professional who can comfortably work in a large development organization in a globally distributed, dynamic work environment that fosters diversity, teamwork, and collaboration. He/she should be passionate about Technology and have a mindset to be technically hands-on if needed. Well-versed in the latest trends, especially around disruptive technology, and proven record in execution. The ability to work and thrive in high pressure environment is essential.
• Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory.
• More than 9 years’ leadership experience in managing IT delivery teams and implementing large-scale project preferably on Microsoft Dynamics 365 Sales and Customer Service.
• Past experience of having executed projects requiring cross functional analysis across business lines and technology teams and using both Waterfall and hybrid Agile methodology.
• Strong team player able to motivate team to respond to multiple demands and able to manage changing priorities and meet challenging timelines.
• Ability to own delivery responsibilities end to end and be accountable for driving results for the team.
• Strong team orientation and commitment to overall team success; willing to go above and beyond to ensure team success; intense customer focus and commitment to driving quality.
• Effective time management skills to manage multiple priorities with flexibility on time zones and timelines.
• Logical thinking, high analytical and problem-solving skills; innovative and solutions oriented.
• Enthusiastic and quick learner in a rapidly changing environment.
• Highly effective communicating with senior technical stakeholders and equally proficient communicating with business stakeholders.
• Strong negotiation skills and vendor management skills.
• Project Management experience will be an added advantage.
• Good to have:
• Knowledge on Microsoft Dynamics 365 Sales and Customer Service
• Knowledge on SQL server
• React JS development knowledge
• React JS integration
• JWT token
• SSO, URL rewrite functionality
• ASYNC MQ

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.