Technical Customer Support, Senior

Zebra Technologies; Simpang Ampat; On-site; MYR 40,000 - 70,000; Full time

Job summary

A leading technology company is seeking a skilled Technical Support Specialist to address complex customer issues. This role involves utilizing advanced technical skills to troubleshoot, analyze data, and improve processes while ensuring excellent customer satisfaction. Join Zebra Technologies to be part of a dynamic team that values innovation and collaboration.

Qualifications

• 5-8 years of experience in technical support.
• Strong communication and problem-solving abilities.
• Intermediate to advanced skills in Linux and SQL.

Responsibilities

• Resolving customer issues via telephone, email, or chat.
• Troubleshooting and guiding through complex technical problems.
• Maintaining relationships with vendors and internal teams.

Skills

Linux

SQL

BigQuery

SAAS products

Cloud environments (Azure/AWS)

Customer service orientation

Strong communication skills

Education

Bachelor’s Degree or equivalent vocational qualification

Tools

Microsoft business applications (Word, Excel, Outlook)

Job description

Remote Work: No

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Resolves problems with customers via telephone, email or chat sessions using full technical product
knowledge and interpersonal skills. Troubleshoots and addresses highly complex issues as escalated by
the team. Supports the effective operation of the Technical Support Team.

Responsibilities:

• Intermediate to advanced level skills in Linux
• Intermediate to advanced level skills in SQL or BigQuery
• Knowledge or experience in SAAS products
• Knowledge in Cloud environments (Azure/AWS) (GCP is preferable)
• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
• Resolves escalated and complex technical issues.
• Develops and improves processes and tools and contribute to platform development.
• Analyzes and prepares reports on effectiveness and efficiency of support center.
• Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors
• Maintains contact with vendors and internal technical team.
• Builds relationships with business leaders, technology business partners and customer support technicians.
• Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers.
• Demonstrates ability to support less experienced agents and serve as an escalation point
• Demonstrates strong customer service, communication and problem solving skills

Qualifications:

Preferred Education

• Bachelor’s Degree or equivalent vocational qualification / experience

Preferred Work Experience (years)

• 5-8 years of experience

Key Skills and Competencies

• Intermediate to advanced level skills in Microsoft business applications including Word, Excel and Outlook
• Customer service values / orientation
• Solid professional work behaviors (attendance, teamwork, time management)
• Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
• Intermediate to advanced skills in delegation and follow up
• Full knowledge of job related knowledge and procedures

Position Specific Information

Travel Requirements: 10%
FLSA (U.S. only): Non-exempt
Physical requirements and working conditions will vary by position and should be described as
appropriate.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.