Technical Assistant (Network Management Centre and Helpdesk)

Cretev Sdn Bhd; Kluang; On-site; MYR 100,000 - 150,000; Full time

Job summary

Cretev Sdn Bhd is seeking a Full Time Technical Assistant for their Network Management Centre and Helpdesk. The role involves monitoring network status and supervising tasks while ensuring effective documentation. Fresh graduates with a Diploma in relevant fields are encouraged to apply, with health insurance coverage as part of the benefits.

Benefits

Health Insurance coverage included

Opportunity to work with GLC team

Qualifications

• Minimum Diploma in IT, Telecommunication, Electronic Engineering or related fields.
• FRESH GRADUATES encouraged to apply.
• Excellent communication skills in English & Bahasa Malaysia.

Responsibilities

• Monitor network status, analyze alarms, and escalate issues when necessary.
• Supervise subordinates and inform technicians about customer-reported problems.
• Ensure accurate documentation of communications and prepare documents.

Skills

Networking

Troubleshooting

Helpdesk Support

Problem-Solving

Communication

Education

Diploma in Information Technology

Diploma in Telecommunication

Diploma in Electronic Engineering

Job description

Cretev Hiring! Full Time Technical Assistant (Network Management Centre and Helpdesk) in Johor, Selangor, Negeri Sembilan

Position: Technical Assistant (Network Management Centre and Helpdesk)

We are looking for dedicated individuals to join our team. Fewer than 10 applicants so far, your chances are good!

Posted: 3 days ago • Application deadline: 11 Nov 2025

• Excellent communication skills in English & Bahasa Malaysia
• Minimum Diploma in Information Technology, Telecommunication, Electronic Engineering, or related fields
• FRESH GRADUATES are encouraged to apply. On-the-job training will be provided.
• Willing to work on a shift schedule (3-cycle rotation)
• Plan and monitor tasks for subordinates and intervene in case of deviations
• Monitor network status, analyze alarms, and escalate issues when necessary
• Supervise subordinates in informing technicians about customer-reported problems and updating customers
• Ensure accurate documentation of communications, prepare documents for breakdowns, and open dockets
• Health Insurance coverage included
• Opportunity to work with GLC team

Key skills: Networking, Troubleshooting, Helpdesk Support, Problem-Solving, Communication

Never share bank or credit card details when applying. Do not transfer money or complete unrelated online surveys. Report suspicious job ads.