Technical Account Manager (TAM)

GenScript; Malaysia; Remote; MYR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated customer service professional with a strong background in life sciences. This role involves managing customer inquiries, providing technical support, and collaborating with sales teams to ensure client satisfaction. The ideal candidate will possess a Master's degree or PhD in relevant fields and demonstrate excellent communication skills in both English and Chinese. Join a dynamic team committed to advancing biotechnology and making a positive impact on health and wellness. This position offers the opportunity to work from home in a supportive and inclusive environment.

Qualifications

• Master's or PhD in life sciences required.
• 2-3 years of commercial experience preferred.

Responsibilities

• Manage daily customer service operations and inquiries.
• Provide technical advice and support to customers.
• Collaborate with Sales Account Managers to enhance customer satisfaction.

Skills

Fluent in English

Fluent in Chinese

Customer service skills

Presentation skills

Business acumen

Communication skills

Organizational skills

Time management skills

Education

Master's degree in life sciences

PhD in relevant fields

Job description

GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.

GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.

About ProBio

ProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy (CGT), vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. ProBio’s total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing. In terms of plasmid service, ProBio supports the most clinical approvals for CGT drugs including mRNA vaccines, CAR-T in China. It is also the first GMP manufacturing platform to provide in vitro transcription (IVT) template linearized plasmids for mRNA vaccines and has supported several mRNA vaccine global enterprises to obtain clinical approvals. In terms of viral vector service, ProBio has a stable and high-yield viral vector platform.

Job Scope:

• Take full responsibilities of the daily operation of customer service function to handle all initial inquiries from customers, dealers, and general public regarding order placement, complaints, technical support and etc.
• Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit company research & manufacturing capabilities and communicate these to customers.
• Work closely with Sales Account Managers as a consultant to clients on technical matters to improve customer satisfaction. Solve technical and order issues for the customers to maintain customer relationship together with sales managers.
• Arrange telecommunications and give technical presentations to customers.

Job Requirements:

• Master's degree or PhD in relevant life science fields including but not limited to cell biology, immunology, and molecular biology.
• 2-3 years of commercial experience will be an advantage.
• Ability to communicate fluently in both English and Chinese, verbally and in writing (as this role works closely with some Chinese speaking clients and colleagues).
• Good presentation skills with scientific content.
• Customer-focused, proactive/action-oriented with good business acumen.
• Previous industry experience in a similar commercial role will be an advantage.
• Highly motivated individual with excellent communication, organization and time management skills.

Location: Malaysia (home-based)

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GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

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