Technical Account Manager - Mandarin - Penang (IT)

Teleperformance; Bayan Lepas; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading company in the BPO sector seeks a Technical Account Manager to manage client relationships and support their technical needs. The role involves evaluating requirements for new projects, generating performance reports, and ensuring effective communication between technical teams and clients. Ideal candidates possess relevant IT degrees, fluency in English and Mandarin, as well as experience in technical support within the BPO industry.

Qualifications

• Bachelor's degree in any IT related course.
• Fluency in English and Mandarin required.
• Experience in technical support and sales in BPO industry.

Responsibilities

• Manage client relationships and technical support.
• Evaluate and support technical requirements for new projects.
• Generate reports on product performance for stakeholders.

Skills

Communication

Interpersonal Skills

Problem Solving

Critical Thinking

Technical Knowledge

Stakeholder Management

Client Management

Leadership

Education

Bachelor's degree in IT related course

Job description

Overview

Technical Account Manager

Qualifications

Minimum Skills to Hire:

• A Bachelor's degree in any IT related course
• Able to speak English and Mandarin fluently
• Good tech skills, audit background, and well-spoken
• BPO industry background with experience in technical support and sales
• Good technical knowledge across PC, servers, network, and voice solutions
• Excellent communication and interpersonal skills
• Excellent stakeholder and client management skills
• Excellent people management skills
• Good critical thinking and problem-solving skills
• Excellent technology skills
• Preferably with project management training and experience

Based in Livingston, Penang

Responsibilities

• Manage client relationships
• Evaluate and support technical requirements for new projects
• Serve as the unique point of contact between the customer and TP (IT)
• Maintain continuous contact with operations and clients
• Provide the right tools to operations
• Generate reports on product performance for developers and stakeholders
• Identify solutions to reduce support costs
• Analyze customer needs and suggest upgrades or additional features
• Educate operations team on TP IT processes and procedures
• Define scope of IT services, costs, timeliness, hours of operation, recovery aspects, and service levels
• Lead follow-up with the client technical team
• Communicate disruptions and protocols for restoring services
• Identify cases of recurring technical problems
• Manage activities to resolve IT outages
• Share functional knowledge and digital skills for using client's technological tools
• Collaborate with IT groups to resolve technical issues