Technical Account Manager, Google Cloud

Google Inc.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading tech company in Kuala Lumpur seeks a professional to lead customer adoption of cloud services. The role involves guiding clients through their cloud journey, managing technical implementations, and fostering stakeholder relationships. The ideal candidate has a Bachelor's in Computer Science and five years of experience in a customer-facing role, with fluency in Thai required. This position offers the opportunity to work with cutting-edge technology and drive significant transformation for businesses.

Qualifications

• 5 years of experience in a customer-facing role with stakeholders.
• Experience in translating business requirements into technological solutions.
• Ability to travel domestically and internationally 25% of the time.

Responsibilities

• Accelerate customer adoption of Google Cloud.
• Advocate for customer needs and overcome adoption blockers.
• Develop relationships with stakeholders to understand business.

Skills

Customer service skills

Technical implementation

Communication in Thai

Education

Bachelor’s degree in Computer Science or Engineering

Tools

Google Cloud products

Cloud operations tools

Job description

corporate_fare Google place Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role with stakeholders, driving customer technical implementation, or transformation programs.
• Experience in working across business units internally and at enterprises.
• Experience in translating business requirements into technological solutions.

Preferred qualifications:

• Experience with supporting customers in one of the following: cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, IT consulting.
• Experience in application/workload migration to public cloud providers.
• Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Ability to communicate in Thai fluently as it is a customer-facing role that requires interactions in Thai.
• Ability to travel domestically and internationally 25% of the time as needed.

About the job

The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.

In this role, you will help customers adopt Google Cloud products. You will lead the adoption of Google Cloud at organizations, guiding them through the technical facts of Cloud transformation journey. You will manage the delivery of Professional Services engagements to drive customer adoption of Google Cloud services such as Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Chrome, etc. You will engage with stakeholder groups, including executives of enterprises and a cross-functional and geographically team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customers needs to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand a customer’s business and develop roadmaps. Lead quarterly business reviews and executive sessions to understand business and technical needs.
• Plan for customer events and launches, partner with Support, Engineering, and Site Reliability Engineering to ensure customer success. Work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives through partners and accelerate cloud adoption.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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