Technical Account Manager

AB InBev Growth Group; Malaysia; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Account Manager to serve as the primary technical contact for partners using their innovative BEES system. This role focuses on ensuring seamless product implementation, resolving technical issues, and collaborating with Key Account Managers to meet partners' needs. The ideal candidate will possess strong problem-solving skills, project management experience, and the ability to engage stakeholders across various regions. Join this dynamic team and contribute to unlocking new growth opportunities through digital solutions that empower small and medium-sized retailers.

Benefits

Performance Based Bonus

Attendance Bonus

Casual Office and Dress Code

Days Off

Health, Dental, and Life Insurance

Discounts on Ambev Products

School Materials Assurance

Language and Training Platforms

Qualifications

• Bachelor's degree required; experience in project management and stakeholder coordination.
• Strong problem-solving and client-centric approach needed.

Responsibilities

• Ensure timely deployment of BEES systems to partners and provide technical assistance.
• Troubleshoot product issues and maintain strong partner relationships.

Skills

Project Management

Problem-Solving

Negotiation Skills

Communication Skills

Education

Bachelor's Degree in a Related Field

Job description

About Us

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.

About BEES

BEES, our ambition is – and always will be – to put customers at the heart of everything we do. Making their lives easier and their businesses more profitable. Through our B2B e-commerce and SaaS platform, we bring the power of digital to small and medium-sized retailers and the companies that service them, unlocking new growth opportunities for all. With offices in São Paulo and Campinas, we encourage our team to participate in major events and significant meetings throughout the year.

Learn more on how BEES keeps business buzzing at www.bees.com

About the Role

The Technical Account Manager (TAM) serves as the primary technical contact for partners using the BEES system in expansion markets. This role ensures seamless product implementation, resolves technical issues, and collaborates with Key Account Managers (KAMs) to consolidate and address technical requirements.

Key Responsibilities

1. Ensure timely and accurate deployment of BEES systems to partners.
2. Provide technical assistance to Key Account Managers (KAMs) and partners, engaging internal tech teams (Product Consultants & Professional Services) when necessary.
3. Troubleshoot BEES product issues, manage complaints, and maintain strong partner relationships.
4. Offer product expertise and guidance, escalating complex technical inquiries to the Product Consultant team.
5. Monitor the functionality of all deployed equipment, ensuring correct installation and smooth operation.
6. Maintain and update partner technical roadmaps and priorities.

Qualifications & Skills

1. Bachelor’s degree in a related field.
2. Experience in project management and stakeholder coordination.
3. Strong problem-solving skills and a client-centric approach.
4. Ability to manage stakeholders across different countries (LATAM experience is a plus).
5. Excellent negotiation and communication skills (Spanish proficiency is an advantage).

What We Offer:

1. Performance based bonus*
2. Attendance Bonus*
3. Casual office and dress code
4. Days off*
5. Health, dental, and life insurance
6. Discounts on Ambev products*
7. School materials assurance
8. Language and training platforms