Technical Account Manager

PingCAP; Malaysia; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading technology company in Malaysia is seeking a Technical Account Manager who will serve as a trusted advisor to clients, providing guidance on TiDB products. The ideal candidate will hold a degree in Computer Science and have experience in technical account management and excellent problem-solving skills. Certifications are a plus. Responsibilities include managing customer relationships and delivering training sessions.

Qualifications

• Experience in technical account management or consulting roles.
• Certifications like PMP, PCTP, OCP, or AWS Solutions Architect are a plus.
• Experience with enterprise customers and managing stakeholder relationships is a plus.

Responsibilities

• Serve as trusted advisor for assigned customers.
• Provide technical guidance and best practices for TiDB products.
• Deliver training sessions and workshops on TiDB products.

Skills

Technical account management

Customer success

Problem-solving

Communication

Collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Database technologies

Distributed systems

Job description

Responsibilities:

- Serve as the trusted advisor and technical point of contact for assigned customers.

- Build and maintain strong relationships with key stakeholders, understanding their technical architectures and requirements, their business objectives, and challenges.

- Provide technical guidance, best practices, and solution recommendations to help customers maximize the value of TiDB products and services.

- Collaborate with sales, service, and solutions architecture teams to drive customer success, satisfaction, and growth. Proactively identify opportunities for improvement, cost optimization, and performance enhancement in customer environments.

- Proactively identify and address technical challenges, act as an escalation point for technical issues, and coordinate with internal teams to ensure timely resolution.

- Deliver training sessions, workshops, and presentations to customers and internal stakeholders to enhance their understanding and adoption of TiDB products.

- Maintain up-to-date knowledge of TiDB products, roadmaps, features, and industry trends.

Qualifications

- Bachelor's degree in Computer Science, Engineering, or a related field.

- Previous experience in technical account management, customer success, or consulting roles.

- Strong understanding of database and distributed system-related products and technologies.

- Excellent communication, collaboration, and problem-solving skills.

- Ability to manage complex technical projects and prioritize competing demands effectively.

- Certifications such as PMM Project Management Professional (PMP), PingCAP Certified TiDB Professional (PCTP), Oracle Certified Professional (OCP), and AWS Certified Solutions Architect - Professional, are a plus.

- Experience working with enterprise customers and managing stakeholder relationships is a plus.