Technical Account Manager

Veeam Software; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Vacation days 15–21 plus 4 global Veea

Medical insurance

Dental insurance

Life & personal accident insurance

Flexible spending allowance

Learning and mentoring programs

Job summary

Veeam Software is seeking a Technical Account Manager in Kuala Lumpur to lead planning, architecture, and management of professional services engagements focused on availability solutions, data protection, and monitoring. You’ll drive proposals, architectures, and complex implementations across data center, cloud, and virtualization environments.

The role demands strong consulting and project management experience, VMware/Hyper-V expertise, and deep knowledge of storage and data analytics, with

Qualifications

• Bachelor’s Degree in technology required.
• Hands-on experience with Veeam’s Core products.
• Proven Consulting and Project Management experience.
• Excellent communication, interpersonal and relationship-building skills.
• Strong knowledge of virtualization (VMware/Hyper-V).
• Experience with storage/backup architectures (EMC/NetApp/IBM/HP).
• Experience with data management, data protection, analytics, and enterprise applications.

Responsibilities

• Draft proposals and Statements of Work input.
• Support delivery and consulting services to meet solution design and deliverables.
• Provide project guidance: plans, schedules, communications, resources, status updates.
• Assess and design solutions; estimate effort for implementations.
• Document configurations and completed activities; transfer knowledge onsite.
• Identify additional client needs and opportunities for Veeam solutions.
• Coordinate with client and Veeam support; facilitate communication.

Skills

VMware VCP

MCSE

Prince2

ITIL

PMP

Veeam Core products

Consulting experience

Project management

Communication skills

Networking knowledge

Storage & backup

Data center & OS

Education

Bachelor’s Degree in technology

Tools

None

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About The Role

The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements. The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account Manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

What You’ll Do

• Provide input to the writing of proposals and Statements of Work
• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
• Assist with assessment and design of solutions
• Assist with Veeam Software solution implementation effort estimation
• Assist with post-installation issues
• Create white papers, solutions guides, best practices, custom documentation, etc.
• Deliver onsite knowledge transfer on Veeam Software solutions
• Assist in the selling of Professional Services
• Document configuration and completed activities
• Analyze installed environments and guide optimal Veeam Software configurations
• Facilitate communication between client and Veeam support
• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
• Provide input for improvement of process and documentation
• Overnight travel to meet company goals and objectives
• Perform other duties, as assigned

What You’ll Bring

• VMware VCP, Microsoft MCSE or equivalent experience
• Prince 2, ITIL, PMP, or equivalent experience
• Bachelor’s Degree in technology required (A combination of education and experience will be considered)
• Hands‑on experience with Veeam’s Core products
• Proven Consulting and Project Management experience
• Excellent communication, interpersonal and relationship‑building skills
• Responsible for understanding customer needs and architecting an appropriate solution.
• Focuses on developing deep technical knowledge of VEEAM solutions and a broad range of associated technologies.
• Significant experience and understanding of virtualisation technologies such as VMware and Hyper‑V
• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
• Hands‑on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
• Hands‑on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
• Experience with Data Management, Data Protection, Data Analytics
• Extensive experience with Data Center, Business Continuity and Operating Systems
• A proven track record of success (Attitude, Competency, Activity Levels)
• Experience successfully managing multiple simultaneous projects and accounts
• Working knowledge of Cloud technologies, capabilities, and protocols

What You’ll Get

• 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self‑care and 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance for employees and eligible dependents, including hospital and surgical coverage, outpatient care, and mental health support
• Dental insurance for employees and dependents
• Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness
• Annual flexible spending allowance for health and wellbeing expenses
• Opportunities to learn and grow through on‑demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.