Tech Lead (Infrastructure & IT Operations)

Mode Fair Sdn Bhd; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading application development company in Kuala Lumpur is seeking an experienced Tech Lead to manage both cloud and local infrastructure, drive operational excellence, and lead a dedicated support team. This role requires strong technical skills in AWS and a proven leadership track record, promising an engaging work environment with competitive compensation and comprehensive benefits.

Benefits

Attractive salaries and year-end bonuses

Medical insurance

Dental and optical coverage

Flexi benefits

Phone allowance

Parking/transportation allowance

Supportive work environment

Healthy work-life balance

Qualifications

• Minimum 5 years of experience managing cloud and on-premise infrastructure.
• Proven leadership experience managing IT support teams.
• Strong technical expertise in AWS and VMware.

Responsibilities

• Manage AWS infrastructure and automate cloud operations.
• Lead and mentor a team of infrastructure support engineers.
• Oversee IT support operations and ensure IT asset management processes.

Skills

AWS

VMware ESXi

FortiGate firewalls

Aruba switches

Leadership

Troubleshooting

Communication

Tools

AWS CDK

Grafana

Prometheus

Ansible

Terraform

Job description

Tech Lead (Infrastructure & IT Operations)

about the company
We are a mid-sized application development company based in Kuala Lumpur.

summary
We are looking for a hands-on and experienced Tech Lead to oversee and manage both our cloud infrastructure (AWS) and on-premise infrastructure at AIMS KL and our HQ office. This is a leadership role with a strong technical focus, ensuring smooth, secure, and scalable IT operations across environments.

about the job

Manage AWS infrastructure, including EC2, VPC, RDS, IAM, security configurations, and Auto Scaling Groups.

Automate cloud operations using AWS CDK or similar Infrastructure as Code tools.

Maintain and troubleshoot on-premise infrastructure such as VMware ESXi, Aruba stacked switches, FortiGate HA firewalls, Dell servers, and cabling.

Monitor system health and performance using Grafana, Prometheus, or similar tools, and ensure timely alerts and reporting.

Lead and mentor a team of 3 infrastructure support engineers, ensuring task clarity, technical guidance, and performance accountability.

Oversee IT support operations, including hardware diagnostics, repairs, and replacement decisions.

Manage IT Service Management (ITSM) processes to handle support requests and internal IT workflows efficiently.

Ensure IT Asset Management (ITAM) processes are followed, with all IT assets properly tagged, tracked, and updated in the system.

Drive continuous improvements across infrastructure, service management, and asset control to support business operations.

skills & experience required

Minimum 5 years of hands-on experience managing both cloud and on-premise infrastructure.

Direct experience handling physical servers at local data centres, preferably at AIMS KL.

Strong technical expertise in:

AWS (EC2, VPC, IAM, Auto Scaling, Security Groups; AWS CDK preferred)

VMware ESXi, FortiGate firewalls, Aruba switches, Dell servers

IT service management (ITSM) and IT asset management (ITAM) processes

Infrastructure monitoring tools such as Grafana, Prometheus, or equivalent

Proven leadership experience managing infrastructure or IT support teams.

Strong troubleshooting, documentation, and communication skills.

Must be willing to be on-call, including responding to critical issues or hardware failures that may require travel to the data centre even outside of normal hours.

Experience working with IT vendors for hardware procurement, repairs, and service coordination.

Good English communication skills – both verbal and written

bonus Points

Certifications such as:

AWS Certified Solutions Architect – Associate (or higher)

VMware Certified Professional (VCP)

Fortinet NSE, Aruba Certified, or other relevant vendor certifications

Experience coding in AWS CDK using TypeScript

Familiarity with automation tools like Ansible, Terraform, or scripting (Bash, Python)

culture & benefits
We offer attractive salaries and year-end bonuses, medical insurance and outpatient coverage for your spouse and children, dental, optical, flexi benefits, phone allowance, parking/transportation allowance, a fun and supportive environment, fruit juice and small meals to keep you energised. The company believes in open & honest communication, collaboration, and knowledge sharing.

how to apply
Our team comprises passionate, forward-thinking professionals who thrive on challenges and are dedicated to making a tangible impact. We are committed to creating an inclusive environment where diverse perspectives are valued and every voice is heard. For immediate consideration, kindly apply online.

Unlock job insights

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a technical lead? How much notice are you required to give your current employer?

Computer Software & Networking 11-50 employees

ModeFair is an expanding tech venture that excels in GovTech. We provide a holistic suite of services ranging from strategic counsel and conceptualisation to UI/UX design to custom-made development & integration, and routine IT management.

We aim to retain the best talent in the industry by providing a conducive working environment and market-leading benefits. We respect our employees' autonomy and prioritise results over micromanagement, promoting a culture of trust and responsibility. We strongly advocate for a healthy work-life balance and place utmost importance on employee well-being. Our focus lies in long-term, project-based initiatives, akin to product development lifecycles.

ModeFair is an expanding tech venture that excels in GovTech. We provide a holistic suite of services ranging from strategic counsel and conceptualisation to UI/UX design to custom-made development & integration, and routine IT management.

We aim to retain the best talent in the industry by providing a conducive working environment and market-leading benefits. We respect our employees' autonomy and prioritise results over micromanagement, promoting a culture of trust and responsibility. We strongly advocate for a healthy work-life balance and place utmost importance on employee well-being. Our focus lies in long-term, project-based initiatives, akin to product development lifecycles.

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