Team Member, Learning Operations

RHB Banking Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Team Member for Learning Operations to support the execution of external learning programs and certifications. In this role, you will assist in coordinating training sessions, managing enrollment processes, and ensuring compliance with regulatory requirements. Your organizational skills will be key in maintaining accurate records and providing excellent customer service to stakeholders. This is an exciting opportunity to contribute to a dynamic learning environment and help connect learners with valuable opportunities. If you are passionate about education and have a knack for data management, this role is perfect for you.

Qualifications

• Experience in managing training programs and data management.
• Strong customer service and communication skills are essential.

Responsibilities

• Assist in coordinating external learning programs and certifications.
• Manage enrollment processes and maintain accurate training records.

Skills

Customer Service

Data Management

Communication

Organizational Skills

Education

Bachelor's Degree

Tools

Learning Management System (LMS)

Job description

POSITION TITLE: TEAM MEMBER, LEARNING OPERATIONS

Primary Objective

• Assist the Team Lead in the smooth execution of external learning programmes, certifications, and accreditations, contributing to RHB Academy’s vision of connecting the right learners with the right learning opportunities.
• Support the efficient and accurate processing of training programme registrations, applications, and record-keeping.
• Ensure adherence to relevant regulatory and compliance requirements within the scope of learning operations activities.

Key Responsibilities
Program Support:

• Assist in the coordination and logistical support for external learning programmes, certifications, and accreditations.
• Manage enrollment processes, including registrations, applications, and participant communication.
• Schedule and coordinate training sessions, ensuring efficient use of resources.
• Maintain accurate records of programme attendance and completion.

Data Management And Reporting

• Accurately update and maintain organisational training records within the Learning Management System (LMS).
• Assist in the compilation of data for monthly and yearly training cost reports related to certifications and external programmes.
• Support Learning Solutions/ Reporting team on information they need pertaining to external learning programmes, certifications and accreditations, and provide statistical data as requested by the Team Lead.
• Ensure all documents are in place and up to date for payment, HRDC grant applications and claim submission.

Stakeholder Communication

• Provide excellent customer service to employees, training providers, and other stakeholders, addressing inquiries and resolving issues promptly.
• Liaise with employees and trainers to facilitate learning enrollments.
• Maintain positive relationships with external vendors and training providers.

Compliance And Quality

• Ensure all learning operations activities comply with relevant regulatory and compliance requirements.
• Assist in maintaining a current database of certifications and accreditations.
• Monitor service reliability and support the achievement of established SLAs.

LMS And Process Improvement

• Support the Team Lead in LMS enhancement projects.
• Contribute to the review and improvement of learning operations processes.
• Assist in establishing policies, standards and goals for production training activities.

General Support

• Undertake other specific tasks and projects as assigned by the Team Lead.
• Keep abreast with all organisational changes and business developments.