Team Member, Central Client On-Boarding

RHB Bank; Kuala Lumpur; On-site; MYR 38,000 - 52,000; Full time

Job summary

A prominent bank in Malaysia seeks an experienced professional to enhance client onboarding processes, ensuring compliance and improving productivity. Responsibilities include acting as a liaison for onboarding, executing workflows, and tracking potential issues. The ideal candidate will have a Bachelor's degree and 1-2 years of experience in Financial Services, with excellent communication and analytical skills.

Qualifications

• 1-2 years' experience in Financial Services, preferably with some experience in client services.
• Efficient at multi-tasking.
• Highly analytical and organized.

Responsibilities

• Act as a liaison related to on-boarding and provide consistent follow-up.
• Ensure efficient corporate onboarding screening processes.
• Execute all on-boarding related workflow activities.

Skills

Attention to details

Effective follow-up skills

Good communication skills

Interpersonal skills

Analytical skills

Problem-solving skills

Education

Bachelor Degree in Finance, Business Administration, Banking or equivalent

Job description

Objective

To enhance client experience through seamless on-boarding process while improving productivity, ensuring regulatory compliance and mitigating risk. Ensure consistent, centralized on-boarding process for corporate clients across RHB Group.

Responsibilities

• Act as a liaison related to on-boarding (operational) and provide consistent follow up and follow through on inquires and issues
• Ensure accurate and efficient corporate onboarding screening processes across entities
• Interact with product groups, functional groups and clients to develop understanding of client profile and requirements
• Gather, review and ensure validity of clients' information and documents from internal/external sources as appropriate
• Execute all on-boarding related workflow activities including exchange of information and gathering of approvals
• Track, monitor and escalate potential on-boarding issues and delays as necessary
• Ensure on-boarding processes are in compliance with regulatory, compliance and audit requirements
• Provide input to develop/enhance internal procedures and processes in order to increase efficiency
• Creation and enrichment of reference data
• Perform due diligence checks for new corporate clients
• Perform annual reviews of due diligence for existing clients
• Assist in project implementation related to on boarding
• Assist Head in ICAAP Material Risk Assessment (MRA) - Monitor & Report
• Assist Head of CCOB in BRCO function for Client Coverage Private Sector (refer to BRO JD & BCO JD)Collate and validate documentation for corporate client onboarding
• Creation and enrichment of reference data
• Perform due diligence checks for new corporate clients
• Perform annual reviews of due diligence for existing clients

Requirements

• Bachelor Degree Finance, Business Administration, Banking or equivalent professional
• 1-2 years' experience in Financial Services, preferably with some experience in client services
• Attention to details and effective follow up skills to ensure timely deliverables
• Efficient at multi-tasking
• Good communication and interpersonal skills, which include the ability to build productive working relationships with other product and functional groups
• Highly analytical and organized
• Good problem solving skills