Team Manager - Operations

Louis Vuitton; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading luxury retailer seeks a Team Manager - Operations in Kuala Lumpur to oversee day-to-day operations and develop strategies. The role includes ensuring compliance, managing inventory, enhancing client experiences, and leading a high-performing team. Candidates should have extensive operations management experience and strong leadership skills.

Qualifications

• Minimum of 5 years operations management experience.
• Meticulous and detail-oriented with strong business acumen.
• Proactive in driving continuous improvement, collaborative team player.

Responsibilities

• Oversee daily operational effectiveness and strategy development.
• Ensure compliance with operational procedures and inventory management.
• Lead client experience initiatives and team management.

Skills

Operational Procedure Compliance

Asset Protection

Inventory Management

Client Experience Management

Team Leadership

Communication Skills

Problem Solving

Job description

About The Job

As an Team Manager - Operations, you will be responsible to oversee day-to-day operational effectiveness, as well as developing and leading the operations strategy for the store.

Job responsibilities

Key Responsibilities

• Compliance & Administration:
  
• Demonstrate a clear understanding of operational procedure, SOCP and Internal Control compliance
• Administer asset protection and access control, including security systems, keys, and safety protocols
• Challenge the operation processes and status quo for continuous improvement
• Support in workforce management, administrative and maintenance work that relates to daily operations
  
• Stock & Inventory Management:
  
• Effective stockroom organisation, regular checks on layaway, monitor pick up rates and order fulfillment
• Involve in shipment reception/rebalancing/stock transfers/replenishments
• Ensure product availability on the sales floor, accountable for cycle counts and stock counts with little or no discrepancies
• Advance retro-planning for effective time management
  
• Client Experience & Sales Support:
  
• Ensure excellent client experience through Visual Merchandising, grooming of Client Advisors and client satisfaction survey
• Assist with cashiering duties and manage in-store traffic flow
• Facilitate after sales service
  
• Team Management & Development:
  
• Be the operational lead and coach team member to improve their knowledge
• Guide and empower your team for continued growth
  
  

Profile

• Minimum of 5 years operations management experience
• Meticulous and detail-oriented
• Strong business acumen and learning agility
• Proactive in anticipating challenges and taking initiative to drive continuous improvement
• Collaborative team player with excellent communication skills and a solution-oriented mindset
• Accountable and dependable, with a strong sense of ownership and follow-through
  
  

Reference LVM29086