Team Manager - Bukit Mertajam

• To effectively and efficiently manage the Branch resources, for both Mass and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management
• Manage the Branch Sales and Sales Support Team of Consumer Banking, Mass and Premier Banking (if any) to achieve revenue targets for the branch
• Promote usage of sales methodology, Sales CARE and BEE models, and Financial Journeys, to achieve targets
• Build and develop staff competencies and sales & service qualities
• Increase staff productivity
• In charge of recruitment and maintain low staff attrition
• Optimize customer interaction tools such as CRUs and campaign leads to deliver sales results
• Achieve branch compliance in all statutory and regulatory requirements
• Achieve a Pass in Internal & External Audit, Health Checks and Call

Requirements

• Degree in banking and finance, accounting or business administration, with at least 2 years’ experience in branch banking with exposure in sales, service & operational aspect

• Good understanding of banking law and practices

• Strong written and verbal communication skills

• Sound financial knowledge

• Strong Leadership & Sales Management Skills