Team Manager - Beckman NACO Collections (US time)

Pall Corporation; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global leader in filtration and purification is hiring a Collections Manager in Kuala Lumpur. You will lead the collections team, enhance performance strategies, and ensure compliance with regulations. The ideal candidate has over 5 years of experience, a bachelor's degree in a relevant field, and strong managerial skills. This role requires working night shifts to support the North America time zone.

Benefits

Comprehensive benefit programs

Qualifications

• 5+ years of experience in collections or similar financial role.
• Proven track record in managing teams and driving performance.
• Managerial experience required.

Responsibilities

• Manage and lead the collections team, including recruiting and training.
• Develop strategies to enhance collections performance.
• Oversee day-to-day collections operations, including payment negotiations.
• Identify opportunities for process improvements.
• Prepare detailed reports on collections performance and account statuses.
• Handle escalated customer interactions and complex cases.

Skills

Team management

Collections strategies

Account management

Dispute resolution

Data analysis

Relationship management

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or related field

Tools

ERP systems – Oracle

Job description

Overview

Pall Corporation is a global leader in high-tech filtration, separation, and purification with a 75-year history of discovery, determination, and innovation. We help customers solve their toughest challenges and advance health, safety and environmentally responsible technologies. This role supports North America time zone and working days and is based in Petaling Jaya, Malaysia, within the Order to Cash Department, Pall Center for Financial Services (CFS).

Responsibilities

• Manage and lead the collections team, including recruiting, training, and developing team members. Conduct performance evaluations, provide feedback, and ensure alignment with company goals and standards.
• Develop and execute strategies to enhance collections performance, reduce overdue accounts, and improve recovery rates. Set departmental goals and KPIs, and monitor progress towards achieving them.
• Oversee day-to-day collections operations, including account management, payment negotiations, and dispute resolution. Ensure that collections activities are conducted in accordance with company policies and industry regulations.
• Identify opportunities for process improvements and lead initiatives to enhance the efficiency and effectiveness of the collections department. Implement best practices, new tools, and technologies as needed.
• Prepare and present detailed reports on collections performance, account statuses, and team activities. Analyze data to identify trends, potential issues, and areas for improvement, and provide actionable insights to senior management.
• Handle escalated customer interactions and complex cases, ensuring high levels of customer satisfaction and resolution of issues. Build and maintain strong relationships with key clients and stakeholders. Work closely with other departments, such as Sales, Finance, and Customer Service, to address account issues and ensure a cohesive approach to collections and customer management.
• Ensure compliance with legal and regulatory requirements related to collections. Manage risk exposure by assessing account statuses and implementing appropriate risk mitigation strategies.

Essential Requirements

• Education: Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. Professional certifications are advantageous.
• Experience: 5+ years of experience in collections or a similar financial role, with a proven track record in managing teams and driving performance. Managerial experience is required.
• Skills: Operating knowledge of ERP systems – Oracle (preferred but not mandatory).
• Attributes: Strategic thinker with a proactive, results-driven mindset; ability to manage multiple priorities and work under pressure; adaptable to changing conditions.
• Working shift: This role supports the US team schedule; Daylight Saving hours: 8:00 PM–5:00 AM or 11:00 PM–8:00 AM MYT; Non-Daylight Saving hours: 9:00 PM–6:00 AM or 12:00 AM–9:00 AM MYT.

Pall Corporation, a Danaher company, offers comprehensive benefit programs that add value to employees’ lives. Check out our benefits at the provided Danaher benefits portal. For more information, visit danaher.com.