Team Leader (Sales)

Agensi Pekerjaan JobScoper Sdn Bhd; Penang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Team Leader for their sales team in Penang, Malaysia. The ideal candidate should have 2–3 years of experience in a BPO environment, strong leadership skills, and fluency in Mandarin. The role involves managing a team to achieve sales targets and adhering to project standards. Competitive salary, high commission, and training are provided. Candidates must be willing to work in a target-driven environment.

Benefits

High Commission

Competitive salary

Medical and Hospitalization Leave

Training Provided

Allowance Provided

5 working days

Qualifications

• Minimum 2–3 years of experience in a BPO environment, with at least 1 year in a Team Leader or supervisory role.
• Proven track record in sales leadership, ideally within travel, hospitality, or membership-based services.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Lead, motivate, and manage a team of sales agents to achieve monthly and quarterly sales targets.
• Oversee the team’s adherence to sales standards and customer handling guidelines.
• Monitor performance metrics and implement action plans to address gaps.
• Assist agents in handling complex sales scenarios and customer objections.

Skills

Sales leadership

Coaching skills

Fluency in Mandarin

Analytical skills

Communication skills

Job description

Requirements

• Minimum 2–3 years of experience in a BPO environment, with at least 1 year in a Team Leader or supervisory role.
• Proven track record in sales leadership, ideally within travel, hospitality, or membership-based services is preferred.
• Strong coaching, motivation, and communication skills.
• Excellent analytical skills and ability to manage performance metrics.
• Ability to work in a fast-paced, target-driven environment.
• Willing to relocate to location required (Penang)
• Fluency in Mandarin (Verbal and written) is a Must.

Responsibilities

• Lead, motivate, and manage a team of sales agents to achieve monthly and quarterly sales targets.
• Oversee the team’s adherence to Project's sales standards, scripts, and customer handling guidelines.
• Monitor real-time performance metrics and implement action plans to address gaps.
• Assist agents in handling complex sales scenarios, escalations, and customer objections.

Benefits

• High Commission
• Competitive salary
• Medical and Hospitalization Leave
• Training Provided
• Allowance Provided
• 5 working days

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