Team Leader - Quality Assurance

Singtel; Malacca City; On-site; MYR 150,000 - 200,000; Full time

Job summary

A telecommunications leader is seeking a Team Leader for its Quality Assurance team in Malacca. The successful candidate will oversee QA teams, ensuring high standards and effective task delegation across projects. Applicants should have a background in IT or Computer Science, minimum 3 years of testing experience, and leadership capabilities. Join us to help drive digital transformation in an innovative environment.

Qualifications

• Minimum 3 years of experience in software testing or telecommunications products testing.
• Proven experience in leadership roles preferred.
• Willingness to support night or weekend deployments.

Responsibilities

• Oversee and manage onshore and offshore QA teams.
• Collaborate with stakeholders to ensure test coverage aligns with business requirements.
• Drive the development and execution of comprehensive test scenarios.

Skills

Proficiency in QA tools (e.g., JIRA, Confluence)

Strong analytical skills

Excellent communication skills

Experience in leadership roles

Deep understanding of QA methodologies

Education

Diploma or Degree in Information Technology / Computer Science / Digital Media

Tools

Dynatrace

Microsoft Office Suite

Job description

Overview

Be a part of something BIG! Join us as a Team Leader in Quality Assurance team to drive Singtel Consumer Singapore’s digital transformation. You will oversee QA teams, ensure delivery excellence across projects. This include lead end-to-end QA efforts across strategic projects, including test planning, test execution and closure for major releases.

Responsibilities

• Oversee and manage onshore and offshore QA teams ensuring consistent QA standards, effective task delegation and delivery accountability
• Collaborate with Product Owners, Business Analysts and IT to ensure test coverage aligns with evolving business requirements
• Drive the development and execution of comprehensive test scenarios, combining manual and automation approaches
• Leverage Dynatrace and other monitoring tools to implement automated sanity flows, production health checks and early defect detection mechanisms
• Proactively identify and manage defects across integrated systems, coordinating with IT squads and vendors for resolution.
• Document test plans, execution results, defects and lessons learned for transparency and governance.
• Mentor junior QA staff in areas such as automation, defect management and business flow comprehension
• Support after-hours testing and production release validations when required.
• Participate in ad-hoc projects as requested

Skills For Success

• Graduate in Diploma or Degree in Information Technology / Computer Science / Digital Media or relevant field
• Minimum 3 years of experience in software testing or telecommunications products testing
• Preferably proven experience in leadership roles
• Deep understanding of QA methodologies and agile practices
• Strong analytical, problem-solving and debugging skills across front-end and back-end systems
• Proficiency in QA tools (e.g., JIRA, Confluence) and Microsoft Office Suite (Excel, PowerPoint, Wor
• Excellent communication skills and ability to engage across business and technical stakeholders
• Willingness to support night or weekend deployments, with compensatory time-off provided as applicable

Working Location

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

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