Team Leader (Mandarin Speaker)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is looking for a team lead to manage and motivate a team. Responsibilities include achieving performance targets and conducting coaching sessions. Candidates must have at least 1 year of experience and be fluent in English and Chinese. This role also offers training and medical insurance.

Benefits

Training Provided

Allowance provided

Medical Insurance and coverage

EPS & SOCSO

Qualifications

• Minimum 1 year of relevant experience.
• Able to work rotational shifts.

Responsibilities

• Lead and manage a team to achieve performance targets.
• Monitor and evaluate team performance.
• Conduct team meetings and coaching sessions.

Skills

Fluency in English

Fluency in Chinese

Job description

Job Responsibility

• Lead, motivate, and manage a team to achieve daily, weekly, and monthly performance targets.
• Monitor and evaluate team performance through call quality, productivity, and adherence reports.
• Conduct regular team meetings, coaching sessions, and performance reviews.
• Handle escalations and resolve complex customer issues effectively.
• Ensure compliance with company policies, processes, and client requirements.
  
  

Job Requirements

• Minimum 1 year of relevant experience
• Fluency in English and Chinese ( Verbal and Written)
• Able to work rotational shift ( working hour based on serving country)
  
  

Job Benefits

• Training Provided
• Allowance provided
• Medical Insurance and coverage
• EPS & SOCSO