Team Leader - Japanese - Penang

Teleperformance USA; Bayan Lepas; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading global service provider in Penang is seeking an experienced team leader to manage a high-performing team. The ideal candidate will have significant experience in a fast-paced environment, and expertise in the fintech sector. Responsibilities include mentoring team members, delivering impactful projects, and ensuring an excellent user experience. Proficiency in English and Japanese is required.

Qualifications

• Minimum 2 years of prior relevant people management experience.
• Experience supporting a fintech/digital wallet platform.
• Excellent written and verbal communication skills in English & Japanese.

Responsibilities

• Provide mentorship and guidance to team members.
• Establish team goals and work on strategies for execution.
• Deliver projects involving quantitative analysis and industry research.

Skills

Team leadership

Analytical thinking

Communication skills

Problem-solving

Education

Bachelor Degree preferred

Job description

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Responsibilities:

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving,
  critical thinking, analytical and technical capabilities which will enable the
  department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a crossfunctional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing,
  measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy
  development, working directly with global cross-functional teams to problem solve
  analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy
  through effective communication
• Advocate for users within their market, partnering with global and cross-functional
  teams to develop global solutions

Minimum requirements:

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Experience supporting a fintech/digital wallet platform
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills in English & Japanese
• Passion for ensuring an excellent user experience