Team Leader - Front Office, Park Hyatt Kuala Lumpur

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company is looking for a Team Leader - Front Office to oversee operations within the Rooms Division. This role requires strong leadership skills, a relevant educational background, and the ability to provide exceptional guest service in a luxury hotel environment.

Qualifications

• Experience as a Lead Host or Team Leader in luxury hotels preferred.
• Professional appearance with calm demeanor under pressure.
• Excellent communication and problem-solving skills.

Responsibilities

• Assist in the smooth operation of the Front Office Department.
• Ensure compliance with brand standards and guest expectations.
• Support strategies aligned with Hyatt’s corporate goals.

Skills

Communication

Interpersonal Skills

Organizational Skills

Multitasking

Problem-Solving

Education

University degree or diploma in Hospitality or Tourism Management

Tools

Front Office Management Software

Microsoft Office Suite (Excel, Word)

Job description

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning from this has been that persistence and calculated risks pay off.

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, while meeting associate, guest, and owner expectations. The Team Leader - Front Office is responsible for assisting in the smooth and efficient operation of the Front Office Department within the Rooms Division.

Qualifications

• Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally holds a university degree or diploma in Hospitality or Tourism Management.
• Work experience as a Lead Host or Team Leader in Front Office within luxury hotels is preferred.
• Professional appearance and demeanor, with the ability to remain calm and composed under pressure.
• Excellent communication and interpersonal skills, along with strong organizational, multitasking, and problem-solving abilities.
• Proficiency in front office management software and the Microsoft Office Suite (Excel, Word).

Our family is always growing. Want to be in the know?