Team Leader for Milk Powder Project (Johor)

Always Marketing; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading marketing firm is seeking a Team Leader in Johor Bahru to oversee promoter operations. The successful candidate will conduct audits, coach promoters, and ensure product promotion while maintaining reporting standards. Candidates must have at least 1 year of experience in the FMCG industry and proficiency in Microsoft Office. This role demands strong problem-solving and multitasking skills, with a focus on achieving results and leading by example.

Qualifications

• At least 1 year of work experience in FMCG industry.
• Experience in handling daily operational issues.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Conduct on-field audits within the assigned region and provide necessary support to promoter.
• Monitor and report promoter daily attendance including any updates.
• Coach promoter on product knowledge, selling techniques, and engagement skills during activations.

Skills

Problem Solving skills

Multitasking skills

Microsoft Office (Word, Excel, PowerPoint)

Education

SPM in business administration or operations management

Job description

The role of Team Leader first priority is to listen to the promoter, understand their changing needs, aspirations and build the relationship around insights that enrich their daily job task and every single KPI achievement.

Summary of Principal Job Responsibility & Specific Job Duties and Responsibilities

• Conduct on-field audits within the assigned region and provide necessary support to promoter.
• Monitor and report promoter daily attendance (actual vs plan), including any EL/MC/AL updates.
• Ensure promoters promote assigned products and recruit targeted shoppers/consumers in-store.
• Ensure promoter actively engage with targeted shoppers and consistently promote the brand.
• Ensure promoter deliver accurate and complete product detailing as per expectations.
• Ensure wet sampling activities are performed hygienically and according to SOP.
• Communicate and update promoter on product information and promotion mechanics (if any).
• Ensure all data submitted by promoter is truthful, accurate, and updated in a timely manner.
• Monitor, report, and follow up on product stock levels in-store (low stock or out-of-stock situations).
• Coach promoter on product knowledge, selling techniques, and engagement skills during activations.
• Build and maintain strong rapport with client sales representatives, merchandisers, and retailers.
• Manage day-to-day operations, following the Team Leader’s field checklist and completing daily tasks.
• Propose potential new outlets (for low-performing stores or newly opened locations).
• Submit all required reports on time without delay.
• Ensure the overall welfare and well-being of PAs under your supervision.

Duties and Responsibilities

• Conduct on-field audits within the assigned region and provide necessary support to promoter.
• Monitor and report promoter daily attendance (actual vs plan), including any EL/MC/AL updates.
• Ensure promoters promote assigned products and recruit targeted shoppers/consumers in-store.
• Ensure promoter actively engage with targeted shoppers and consistently promote the brand.
• Ensure promoter deliver accurate and complete product detailing as per expectations.
• Ensure wet sampling activities are performed hygienically and according to SOP.
• Communicate and update promoter on product information and promotion mechanics (if any).
• Ensure all data submitted by promoter is truthful, accurate, and updated in a timely manner.
• Monitor, report, and follow up on product stock levels in-store (low stock or out-of-stock situations).
• Coach promoter on product knowledge, selling techniques, and engagement skills during activations.
• Build and maintain strong rapport with client sales representatives, merchandisers, and retailers.
• Manage day-to-day operations, following the Team Leader’s field checklist and completing daily tasks.
• Propose potential new outlets (for low-performing stores or newly opened locations).Submit all required reports on time without delay.
• Ensure the overall welfare and well-being of PAs under your supervision.

Job Requirement

• Candidates must possess at least SPMin business administration, operations management or equivalent.
• At least 1 year of work experience in FMCG industry.
• Microsoft Office (Word, Excel, PowerPoint).
• Experience in handling daily operational issues.
• Problem Solving skills and multitasking skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Able to lead by example, maintaining good spirits and contribute team morale.
• Results‐oriented and able to work under pressure.
• Taking ownership of accounts and providing effective solutions to situations.
• Possess own transport.
• Able to work on weekends.