Team Leader, Fixed Income Content Operations | Kuala Lumpur, MY

London Stock Exchange Group; Kuala Lumpur; Hybrid; MYR 100,000 - 140,000; Full time

Job summary

A leading global financial markets infrastructure provider is looking for a Team Leader for Fixed Income Content Operations. The role involves managing a team, ensuring quality in service delivery, and collaborating with various stakeholders. The ideal candidate will have a strong background in performance management and experience in financial markets.

Benefits

Healthcare benefits

Retirement planning

Paid volunteering days

Wellbeing initiatives

Qualifications

• Solid understanding of financial markets.
• Proven record in performance & people management.
• Flexibility for working night shifts.

Responsibilities

• Lead a team of 15-20 employees and manage performance.
• Improve service quality and drive operational efficiencies.
• Collaborate across teams and manage client expectations.

Skills

Performance management

Customer management

Project planning

Communication skills

Team collaboration

Problem solving

Education

Experience in people management (1.5 to 2 years)

Job description

Team Leader, Fixed Income Content Operations

Role Summary

LSEG Fixed Income Data Department is responsible for the collection, analysis, coordinated entry, data quality management and service of the full bond life cycle data operations of fixed income data in Asian Chinese, Japanese and Korean markets. The data are directly reflected in the company's core products Eikon and Workplace, which provide detailed data and services for the fixed income departments of financial institutions.

Purpose of this role is to enable LSEG to service its clients by the operational management of resources, to deliver agreed services to specification, by running the operation efficiently and by being able to absorb and handle change at a rate consistent with overall business needs. You will focus on staff motivation, development and allocation; supervising performance against tight Service Metrics timelines. Effectively handle client expectations is a key requirement. If this sounds exciting to you, apply today!

Key Responsibilities

• Provide leadership to a team of, typically, 15-20 employees (performance management, staff development, succession planning, mentor and communication).
• Recruit, lead and ensure effective training to achieve high professional operational standards.
• Customer Management, liaising closely with Product teams, production teams, development teams, Content Specialists, Business Managers and clients across boundaries.
• Performance management, with the ability to lead teams
• Process design, deployment and execution.
• Empower, support and develop staff to improve and maintain the ability to adapt to the changing requirements of a continuously evolving business environment
• Management of service impacting issues, including client and internal customer concerns.
• Driving improvements in service and quality.
• Drive innovation and automation within the organization to improve efficiency, service and quality.
• Succession planning, building bench strength and staff development.

Required Skills:

• Experience in performance & people management.
• An understanding of financial markets in general.
• Solid understanding on project planning & delivery with experience of working on medium and large projects.
• Ability to work towards and deliver against tight timelines and commitments by optimally prioritizing and delegating constantly changing business priorities.
• Customer management with a record of building balanced working relationships with key customers.
• Ability to collaborate with teams and individuals across boundaries.
• Excellent communication and soft skills.
• Knowledge of Service & Quality as it applies to the content organization and proven record of driving improvements in this area.
• Flexible for working in night shifts
• Prior experience of finding opportunities and implementing automation within data management processes to drive efficiencies and/or improve quality of data.
• The applicant should be in a people management role for minimum of 1.5 or 2 years

LSEG is currently practicing Hybrid work model (3 days in office)

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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