Team Leader - Concierge, Park Hyatt Kuala Lumpur

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

Join a leading hotel as a Guest Service Team Leader - Concierge, where you'll enhance the guest experience through exceptional service and personalized assistance. Ideal candidates will possess a degree in Hospitality or Tourism, with several years of relevant experience and strong interpersonal skills.

Qualifications

• Minimum of 3-5 years as a Guest Service Officer or 1-2 years as a Team Leader in luxury hotels.
• Professional appearance, calm under pressure, and strong communication skills expected.

Responsibilities

• Assist in daily operations of the Concierge department.
• Ensure guests receive exceptional service and personalized assistance.

Skills

Communication

Interpersonal Skills

Organizational Skills

Multitasking

Problem Solving

Education

University degree/diploma in Hospitality or Tourism Management

Tools

Microsoft Office Suite

Job description

Join our team as a Guest Service Team Leader - Concierge at Hyatt!

Location: Park Hyatt Kuala Lumpur, MY

Department: Guest Service Operations

Employment Type: Full-time, Hourly/Entry Level, Local

Summary

You will assist in the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, while meeting associate, guest, and owner expectations. The Team Leader - Concierge is responsible for assisting in daily operations of the Concierge department, ensuring guests receive exceptional service and personalized assistance throughout their stay.

Qualifications

• Only Malaysian Citizens and Permanent Residents of Malaysia are eligible due to work permit restrictions.
• Ideally hold a university degree/diploma in Hospitality or Tourism Management.
• Minimum of 3-5 years of experience as a Guest Service Officer or 1-2 years as a Team Leader within luxury hotels is preferred.
• Professional appearance and demeanor, with the ability to remain calm and composed under pressure.
• Excellent communication and interpersonal skills, along with strong organizational, multitasking, and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Excel, Word).

Additional Opportunities:

Hyatt Regency Waikiki Beach Resort and Spa | Honolulu, HI, US

Grand Hyatt San Antonio | San Antonio, TX, US

Interested in growing your career with Hyatt? Join our expanding family and be in the know!