Team Leader (Cafe/Delica) Aeon Shah Alam

AEON CO. (M) BHD.; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail management company located in Shah Alam, Malaysia is looking for a retail operations manager. The role involves managing staff schedules, overseeing daily operations, and ensuring customer satisfaction. Candidates should have a degree or diploma and 3-5 years of experience in retail operations. Fluency in English and Bahasa Malaysia is required, and the ability to work shifts is essential. Competitive benefits are offered.

Benefits

Bonus

Medical benefits

Staff rebate

Yearly increment

Qualifications

• 3-5 years of experience in retail operations management or related field.
• Fluent in English and Bahasa Malaysia.
• Ability to work on shifts, including off days, rest days, or public holidays.

Responsibilities

• Manage staff scheduling and attendance.
• Oversee daily briefing and staff education.
• Order stock and manage inventory levels.
• Ensure store cleanliness and promotion execution.
• Participate in department meetings.

Skills

Staff management

Sales management

Product knowledge education

Stock management

Promotion planning

Education

Degree/Diploma in any field

Tools

MS Word

Excel

PowerPoint

Teams

Job description

Job Responsibilities

Daily

• Staff Management (manpower scheduling)
• Attend briefing with staff and promoters
• Checking staff attendance and attire
• Sharing sales achievements from yesterday, sales budget for today, and up-to-date sales achievement
• Sharing customer feedback and arising issues
• Staff education on product knowledge for highlight items, new arrivals, and promotions
• Documenting briefing information in the department communication book
• Preparing Daily Work Schedule (DWS) before store opening and for the next day, submitting for verification
• Checking department cleanliness, freshness, and condition based on DWS
• Managing sales area and maintaining store cleanliness and displays
• Ordering stock based on requests and stock levels before specified deadlines
• Ensuring POP & Price Card availability, correctness, and display standards
• Managing merchandise and production levels, including sushi preparation and display
• Backroom and loss management, including price alterations and receiving merchandise
• Facility, hygiene, and cleanliness maintenance

Weekly

• Promotion planning and execution review
• Stock ordering based on weekly plans
• Office management including sales reports and slow-moving items
• Reviewing incoming merchandise and delivery notes

Monthly

• Scheduling department duties and manpower planning
• Preparing and monitoring OKRs
• Filing and documentation of reports and plans
• Participating in department meetings and staff planning

Other Duties

The employee may be required to perform additional tasks as assigned by management.

Job Requirements

Education & Experience

• Degree/Diploma in any field
• 3-5 years of experience in retail operations management or related field

Computer Skills

• MS Word, Excel, PowerPoint, Teams

Language Skills

• Fluent in English and Bahasa Malaysia

Working Environment

Ability to work on shifts, including off days, rest days, or public holidays.

Job Benefits

• Bonus
• Medical benefits
• Staff rebate
• Yearly increment