Team Leader

GoGoVan; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the logistics sector is looking for a Center Operations Manager in Kuala Lumpur. The ideal candidate will oversee daily operations, allocate resources, and ensure customer satisfaction while managing performance metrics. Offering a supportive work environment and attractive benefits, the position requires strong communication skills in Cantonese, Chinese, and English, and a background in call center management.

Benefits

Attractive attendance bonus & other incentive bonus

On-job training

Public Holidays, Birthday Leave, Medical and Dental Insurance

A multi-cultural team

A casual, flexible, and pet-friendly working environment

Promotion of learning, continuous improvement, and personal growth

Qualifications

• Minimum 3 years experience in a call center, focusing on complaint handling is an advantage.
• Experience in leading a team.
• Mature, proactive and independent.

Responsibilities

• Oversee the day-to-day operation of the center operation.
• Allocate manpower resources.
• Ensure KPI is met with the guidelines and standard.

Skills

Excellent command of written and spoken Cantonese

Excellent command of written and spoken Chinese

Excellent command of written and spoken English

Proficient in MS Office

Excellent interpersonal skills

Excellent communication skills

Education

Associate’s Degree or above

Job description

What You Will Deliver

• Oversee the day-to-day operation of the center operation
• Allocate manpower resources
• Motivate frontline to improve performance
• Ensure KPI is met with the guidelines and standard
• Identify existing and potential obstacles in CS Team
• Reply to customers’ comments and complaints via email and other online platforms
• Perform professional customer service and create a good experience for our customers

Who You Are

• Holder of Associate’s Degree or above
• Minimum 3 years experience in a call center (Focus on complaint handling would be an advantage)
• Excellent command of written and spoken Cantonese, Chinese and English
• Proficient in MS Office
• Able to anticipate obstacles and take initiative to solve the problems
• Excellent interpersonal and communication skills
• Mature, proactive and independent
• Experience in leading a team

What We Offer

• Attractive attendance bonus & other incentive bonus
• On-job training
• Public Holidays, Birthday Leave, Medical Insurance & Dental Insurance
• A multi-cultural team
• A company provides a casual, flexible, and pet-friendly working environment
• A company promotes learning, continuous improvement, and personal growth