Team Leader

GrowthFN SDN BHD is hiring a Full time Team Leader role in Bangsar South, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Evening
  • Tuesday: Evening
  • Wednesday: Evening
  • Thursday: Evening
  • Friday: Evening
• 1 year of relevant work experience required for this role
• Expected salary: RM14,000 per month

Vacancy: Native Korean - Team Lead

Location: Kuala Lumpur Sentral, Malaysia.

Salary Max: RM14,000

Project: Medical Insurance (Customer Service)

Permanent Job

Language: Korean + English

Headcounts: 2

Work Hour: Permanent Night Shift

Joining Date: ASAP or with Notice period

Diploma or Bachelor 's degree - with at least 1 year Team lead experience in Customer Service experience

Roles & Responsibilities:

• Managing a team of 15 to 25 FTEs
• To understand the complete process and its SLA.
• Ability to understand the CTQ parameters that affect the process and work on them.
• Ability to gauge the caliber of agents and train them accordingly
• Ensure complete participation and contribution in organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency.
• Ensure that the internal/external targets are met and the team shows continual improvement month on month.
• The role holder will be accountable for self-performances of the team he is aligned to.
• Communicate effectively with the client to resolve issues and disseminate updates on the floor.
• Client, Customer & People Management Effective performance planning for self and team and time management and skill to self-organize.
• Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations Handle escalations for the team
• Work as a Single point of contact for all non-ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues
• Timely closure of all processes and other requirements for self and Team.
• To lead a team's available resources in order to deliver a quality service to customers in line with agreed service standards
• Quality and Process Improvement Initiatives
• Ensure feedback for the process/Continuous Process improvement.
• Team's Career Planning/manage team performance & expectation
• Evaluation of operational practices and procedures.

Skills:

• Excellent verbal and written communication skills.
• Should be willing to work in shifts along with the team in customer business time.
• Overall should be a good team player with willingness to learn and drive to achieve.
• Practice and focused on Metrics.
• Good Excel skills and Reporting knowledge
• Should be able to drive Continuous Improvement in process.

NOTE: The paperwork and relocation expenses will be handled by the company.