Team Lead, Legal Response

OKX; Kuala Lumpur; Sur place; MYR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

L&D programs and Education subsidy

Team building programs

Wellness and meal allowances

Healthcare for employees and dependans

Résumé du poste

OKX is seeking a proactive leader to manage a team of Legal Response agents in Kuala Lumpur, focusing on triaging law enforcement requests, maintaining SLAs, and coaching team members. The role requires strong data-driven decisions and collaboration with Legal, Compliance, Risk, and Customer Service.

We value clear communication, the ability to work in a fast-paced environment, and a willingness to rotate shifts to support 24x7 operations at our Tun Razak Exchange office in Kuala Lumpur.

Qualifications

• A degree in law, compliance, or related field, or equivalent experience.
• Experience leading or supervising a team.
• Strong ability to read SLA/volume/error dashboards and use data for day-to-day decisions.
• Excellent written and verbal communication; detail-oriented under time pressure.
• Able to work independently and as part of a team.
• Comfortable in a fast-paced, dynamic environment with changing priorities.
• Strong people skills and ability to stay calm under pressure.
• Willing to work rotational shifts to support 24x7 operations.
• Willing to work in Tun Razak Exchange (TRX) area.

Responsabilités

• Lead a team of Legal Response agents day-to-day: assign and triage incoming law enforcement requests, monitor SLA and quality performance, and step in on complex or time-sensitive cases.
• Coach and develop team members, conduct regular 1:1s, and flag performance or capacity issues to your Manager.
• Act as first-line escalation point for law enforcement requests and internal stakeholder queries (Legal, Compliance, Risk, Customer Service).
• Maintain and enforce SOPs for handling law enforcement and regulatory requests; surface process gaps or inefficiencies to your Manager with a recommended fix.
• Own team-level metrics and reporting: SLA adherence, backlog aging, error rate, and volume trends.
• Serve as subject matter expert on law enforcement request handling for your team and adjacent functions.
• Maintain working knowledge of company products sufficient to communicate credibly with external stakeholders (law enforcement, legal representatives).
• Support your Manager on process improvements, projects, and cross-team initiatives as needed.
• Ensure daily operations run smoothly; elevate incidents to your Manager and relevant stakeholders in a timely manner.
• Monitor SLA, backlog, and error-rate KPIs; identify trends and quality issues before they escalate.
• Conduct weekly/monthly performance reviews with team members.
• Coordinate with L&D on training and retraining needs identified through performance monitoring.
• Lead or contribute to process improvement projects and workshops.
• Plan team shift schedules to maintain 24x7 coverage, and manage shrinkage against plan.
• Participate in recruitment activities ( screening, interviewing) for the team.

Formation

Law, compliance or related field degree

Description du poste

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

What You’ll Be Doing

Lead a team of Legal Response agents day-to-day: assign and triage incoming law enforcement requests, monitor SLA and quality performance, and step in on complex or time-sensitive cases.

Coach and develop team members, conduct regular 1:1s, and flag performance or capacity issues to your Manager.

Act as first-line escalation point for law enforcement requests and internal stakeholder queries (Legal, Compliance, Risk, Customer Service ), resolving what you can and escalating what you can't with clear context.

Maintain and enforce SOPs for handling law enforcement and regulatory requests; surface process gaps or inefficiencies to your Manager with a recommended fix.

Own team-level metrics and reporting: SLA adherence, backlog aging, error rate, and volume trends — using the team's data and reporting tools directly.

Serve as subject matter expert on law enforcement request handling for your team and adjacent functions.

Maintain working knowledge of company products sufficient to communicate credibly with external stakeholders (law enforcement, legal representatives).

Support your Manager on process improvements, projects, and cross-team initiatives as needed.

Day-to-Day Responsibilities

Ensuring daily operations run smoothly; elevate incidents to your Manager and relevant stakeholders in a timely manner.

Monitor SLA, backlog, and error-rate KPIs; identify trends and quality issues before they become escalations.

Conduct weekly/monthly performance reviews with team members, distinct from informal 1:1s.

Coordinate with L&D on training and re-training needs identified through performance monitoring.

Lead or contribute to process improvement projects and workshops.

Plan team shift schedules to maintain 24x7 coverage, and manage shrinkage against plan.

Participate in recruitment activities ( screening , interviewing) for the team.

What We Look For In You

A degree in law, compliance, or a related field, or equivalent experience demonstrating critical thinking.

Prior experience leading or supervising a team, comfortable holding others accountable.

Comfortable working with data: reading SLA/volume/error dashboards and using them to make day-to-day team decisions, not just reporting numbers upward.

Strong written and verbal communication; detail-oriented, especially under time pressure.

Able to work independently and as part of a team.

Comfortable working in a fast-paced, dynamic environment with changing priorities.

Strong people skills: Ability to navigate difficult situations and stay calm under pressure.

Solutions mindset: passionate to find the right solution and resolve the issue.

Excellent time management: ability to multi-task to solve issues while managing time.

Quick learner: ability to ramp up quickly and act on feedback constructively.

Willing to work on a rotational shift to support 24x7 operations.

Willing to work in Tun Razak Exchange (walking distance from MRT TRX).

L&D programs and Education subsidy for employees' growth and development

Various team building programs and company events

Wellness and meal allowances

Comprehensive healthcare schemes for employees and dependants

More that we love to tell you along the process!

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in OKX’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.