Team Lead - Korean and Mandarin - Penang (Online Payment System)

Teleperformance USA; Penang; On-site; MYR 60,000 - 100,000; Full time

Job summary

A leading company in the customer experience industry seeks a managerial talent to guide a high-performing team in Penang. This role includes mentorship, strategic thinking, and collaboration across global teams to ensure the development of scalable solutions. Ideal candidates will have a significant background in management, possess excellent communication skills, and be passionate about enhancing user experience.

Qualifications

• Significant experience in a complex fast-paced environment.
• Minimum 2 years of prior relevant people management experience.
• Fluency in English, Korean, Mandarin.

Responsibilities

• Provide mentorship and guidance to team members.
• Lead team through transitions to build analytical capabilities.
• Deliver projects involving quantitative analysis and industry research.

Skills

Analytical problem-solving

Team leadership

Strategic thinking

Excellent communication

Education

Bachelor Degree

Job description

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Responsibilities:

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving,
  critical thinking, analytical and technical capabilities which will enable the
  department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing,
  measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy
  development, working directly with global cross-functional teams to problem solve
  analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy
  through effective communication
• Advocate for users within their market, partnering with global and cross-functional
  teams to develop global solutions

Minimum requirements:

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills in English, Korean, Mandarin (Primary)
• Passion for ensuring an excellent user experience
• Banking background is a plus point!