Team Lead, HR Onboarding

TDCX; Kuala Lumpur; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a proactive HR Onboarding Team Lead to enhance the onboarding experience for new hires. In this pivotal role, you will manage a dedicated team, ensuring compliance and operational excellence throughout the onboarding process. You'll collaborate with various departments to create a smooth transition for new employees, while also identifying areas for improvement within the onboarding framework. This dynamic position offers opportunities for career development and a competitive salary, all within a people-first culture that values employee engagement and growth.

Benefits

Career development opportunities

Competitive salary

Performance bonuses

Modern workspace

Employee engagement programs

Qualifications

• 5-6 years of HR experience with 2 years in a supervisory role.
• Strong knowledge of onboarding processes and compliance.

Responsibilities

• Lead and manage the HR onboarding team for seamless processes.
• Oversee the full onboarding cycle and ensure compliance.

Skills

Onboarding Processes

HRIS Systems

Stakeholder Management

Analytical Skills

Problem-Solving

Communication Skills

Organizational Skills

Education

Bachelor’s degree in Human Resources

Bachelor’s degree in Business Administration

Tools

HRIS

Onboarding Systems

Job description

We are seeking a proactive and detail-oriented HR Onboarding Team Lead to oversee and streamline the end-to-end onboarding process for new hires. This role is crucial in ensuring a smooth, engaging, and compliant experience for new employees, while leading and mentoring a team of onboarding specialists to meet operational excellence.

Key Responsibilities:

1. Lead & Manage Team:
2. Supervise the HR onboarding team to ensure the delivery of seamless onboarding processes.
3. Provide guidance, support, and training to team members to meet KPIs and SLAs.
4. Monitor team workload and productivity; provide regular performance feedback.
5. Onboarding Operations:
6. Oversee the full onboarding cycle, including document collection, pre-employment checks, HRIS entry, induction coordination, and Day 1 readiness.
7. Ensure all onboarding activities comply with labor laws, company policies, and audit requirements.
8. Collaborate with cross-functional teams (e.g., Talent Acquisition, IT, Payroll, Operations) to deliver a consistent onboarding experience.
9. Process Improvements:
10. Identify gaps and propose improvements to the onboarding framework, SOPs, and templates.
11. Implement automation or process enhancements to improve turnaround time and employee experience.
12. Stakeholder Management:
13. Act as the main point of contact for hiring managers and senior stakeholders on onboarding matters.
14. Provide timely updates and reports on onboarding status, risks, and resolutions.
15. Reporting & Compliance:
16. Maintain accurate onboarding records and trackers.
17. Generate dashboards and metrics for management review.

Key Requirements:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 5-6 years of HR experience, with at least 2 years in a team lead or supervisory role.
• Strong knowledge of onboarding processes and employment compliance practices.
• Experience with HRIS and onboarding systems.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Strong analytical and problem-solving mindset.

What We Offer:

• A people-first culture and dynamic working environment.
• Career development opportunities with regional exposure.
• Competitive salary and performance bonuses.
• Modern workspace and employee engagement programs.

Additional Information:

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