Team Lead, Facilities Security

NTT Global Data Centers CBJ1 Sdn Bhd.; Cyberjaya; On-site; MYR 120,000 - 170,000; Full time

Job summary

NTT Global Data Centers CBJ1 Sdn Bhd. in Cyberjaya, Malaysia, seeks a Team Lead, Facilities Security to supervise a Security Officers team and oversee daily security operations in a data centre environment.

You will manage access control, CCTV, incident response, and security records while ensuring compliance with client requirements and standards. Strong leadership, communication, and analytical skills are essential for success.

Qualifications

• High School or GED required.
• Post school qualification, or equivalent combination of work experience and occupational training / certifications.
• Certifications such as CPP, CISSP, or PSP are preferred
• CPR/First Aid Certification preferred

Responsibilities

• Supervises daily operations for Security Officers, including planning, scheduling, timesheets, organizing and directing routine work.
• Participates in recruitment, interviews and hiring of team members.
• Implements security protocols to protect data centre assets and personnel.
• Coaches and guides security teams and maintains professional conduct.
• Manages security incidents, investigations, evidence gathering and reporting.
• Operates security systems on shift including access control and CCTV; maintains records and reports.

Skills

Security management

Access control

Incident response

Leadership

Communication

Analytical skills

Security systems

Problem solving

CCTV systems

Education

High School diploma

GED equivalent

Post-secondary qualification

CPP

CISSP

PSP

CPR/First Aid

Tools

Access control systems

CCTV systems

Incident management software

Job description

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

Team Lead, Facilities Security is supervises daily security operations and Security Officers within a data centre environment, including workforce scheduling, recruitment, training, coaching, and performance management. Ensures compliance with security policies, safety regulations, client-specific requirements, and physical security standards. Monitors access control, CCTV, surveillance systems, shipping and receiving activities, and security equipment. Acts as the first point of contact for security incidents, supporting investigations, evidence gathering, reporting, and emergency response. Maintains accurate records, inventories, and client reports while identifying operational improvements. Requires strong communication, leadership, analytical and problem-solving skills, with relevant security experience and knowledge of physical security systems. High School qualification is required; relevant certifications are advantageous.

What we are looking for

Key Roles and Responsibilities:
Supervises daily operations for a team of Security Officers; includes regular duties such as planning, scheduling, submitting timesheets, organising, and directing execution of routine and special project work delegated by Security leadership.

Aids in identifying and attracting prime talent by participating in the recruitment process, assessing qualifications, interviewing candidates, and hiring individuals to join the team.

Contributes and supports the development, implementation, and enforcement of security protocols, policies, and procedures to protect the data centre, assets, and personnel.

Coaches and guides Security teams by modelling professional conduct and adhering to security policies and safety regulations at the assigned work sites

Guides team members on how to fulfil the special / unique requirements for NTT GDC clients, and ensures requirements are met; includes maintaining a positive and professional demeanour, proper engagement, and establishing client relationships.

Remains alert and monitors security operations at all times during shift to ensure data centre and surrounding property is secure and not accessed by unauthorized personnel, or open to sabotage, vandalism or theft.

Manages compliance, security, and records integrity by shift and data centre for client shipping and logistics by performing regular audits and supporting Shipping and Receiving personnel.

Coordinates Security vendor onboarding indoctrination training in partnership with Deployment Services and Critical Facilities Operations.

Acts as the first point of contact during security incidents, assist with investigations, gather evidence, and prepare incident reports. This also includes collaborating with relevant stakeholders to resolve incidents effectively.

Administers the operation of all security related systems on shift, such as access control, CCTV, digital video recording, photo badging, etc.

Reviews utilisation and maintenance of security equipment.

Prepares and reviews periodic security reports to clients and internal leadership.

Organises and conducts predefined actions in emergency situations and renders first aid, in events ranging from fire, work accidents, to illness.

Executes documented procedures and policies to ensure achievement of key responsibilities.

Manages the procurement of essential equipment spares and office supplies for designated staff and shift; this includes maintaining inventory levels and resources are readily available to support the team’s effective performance and daily operations.

Recommends improvements to recordkeeping software to capture accurate security officer activities.

Ensures all Security Guards on shift meet all NTT GDC Grooming and Uniform Standards.

Performs other duties as assigned, and regular, predictable attendance is essential for satisfactory performance.

Knowledge, Skills and Attributes:

Familiarity with security management, preferably in a data centre or critical infrastructure environment

Knowledge of physical security systems, access control, surveillance technologies, and incident response procedures

Recognition of leadership skills with the ability to learn to motivate and manage a team effectively

Analytical and problem-solving skills to identify and mitigate security risks and vulnerabilities

Good communicator, with ability to interact with stakeholders at all levels

Functional in stressful situations, remaining calm while making critical decisions

Able to navigate security technologies and computer systems, including access control systems, CCTV, and incident management software

Familiar with occupational hazards and safety rules

Academic Qualifications and Certifications:

High School or GED required

Post school qualification, or equivalent combination of work experience and occupational training / certifications

Certifications such as Certified Protection Professional (CPP), Certified Information Systems Security

Professional (CISSP), or Physical Security Professional (PSP) are preferred
CPR/First Aid Certification preferred

Required Experience:

Prior Law-Enforcement and/or Military Schooling, a plus

Prior relevant experience in law enforcement, industrial, commercial, or governmental security and loss prevention

Prior relevant experience using security systems and tools, for example access control systems, CCTV etc.

Developing experience in managing a team of Security Guards

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world.

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world.