Team Lead, Autonomous Networks & Zero Touch Operations

U Mobile Sdn Bhd; Shah Alam; On-site; MYR 200,000 - 250,000; Full time

Job summary

U Mobile Sdn Bhd is seeking a Team Lead for Autonomous Networks & Zero Touch Operations. This role involves leading the development of Customer Experience Management platforms and ensuring superior service quality. Candidates should have over 15 years experience in a similar role, with expertise in telecom technologies and cloud infrastructure.

Benefits

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Child Parental Care Leave

Employee discounts for selected F&B Brands

Qualifications

• Minimum Bachelor’s degree required.
• More than 15 years’ related experience preferred.
• Experience managing CEM platforms and telecom networks.

Responsibilities

• Provide leadership in planning and development of Customer Experience Management platforms.
• Lead the design and development of Operations Support System cloud native platform.
• Champion automation initiatives towards TM Forum’s Autonomous Network model.

Skills

Leadership

Scripting

Cloud Infrastructure

Telecom Technologies

Education

Bachelor’s degree in a related field

Tools

Kubernetes

Docker

Openstack

Openshift

Job description

Team Lead, Autonomous Networks & Zero Touch Operations

Closing Date : 31/08/2025

Team Lead, Autonomous Networks & Zero Touch Operations

** For registered candidates, please login to apply

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
• Awarded For
o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
o Bronze Winner in Cross-Generational Workforce Engagement (2024)
o Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role


The Day-To-Day Activities
Technical Senior Manager
• Provide leadership in the planning, development and support of U Mobile’s Customer Experience Management (CEM) platforms to ensure superior service quality and customer satisfaction.
• To lead in planning, development and support of U Mobile’s Network Assurance Solution (Fault Management, Performance Management and Trouble Ticketing).
• To lead the design and development of the Operations Support System (OSS) cloud native and virtualization platform / Infrastructure.
• To lead and champion automation initiatives towards TM Forum’s Autonomous Network model.

About You

• Minimum Bachelor’s degree in a related field.
• More than 15 years’ related experience.
• Experience in managing CEM platforms for a telco network like Huawei Smartcare.
• Experience in Service assurance platforms and an understanding of correlation rules and event escalation.
• Experience in the setup of cloud native infrastructure like Kubernetes, docker, Openstack, openshift etc.
• Experience in leading a small and lean team to deliver results.
• Familiar with Telco technologies and telco networks (Radio, Transmission, Core).
• Competent with scripting and rules based scripts.
• Has more than a basic understanding of TCP/IP networks.
• Competent in setting up cloud/virtual infrastructure.

#LI-JL1

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.