TCS Director / Program Director

Venture Corporation Limited; George Town; On-site; MYR 80,000 - 160,000; Full time

Job summary

An established industry player seeks a Total Customer Satisfaction Director to lead a dedicated team in achieving operational excellence and customer satisfaction. This senior role involves managing revenue growth, profitability, and ensuring on-time delivery across multiple customer accounts. The ideal candidate will possess extensive experience in the OEM or EMS sectors, with a strong engineering background and proven leadership skills. Join a dynamic company that values innovation and teamwork, and make a significant impact on the technology landscape while advancing your career in a supportive environment.

Qualifications

• 10-15 years in OEM or EMS industry with proven leadership in operations.
• Strong understanding of PCBA manufacturing and cost control.

Responsibilities

• Lead a team to achieve revenue growth and customer satisfaction.
• Manage P&L and ensure zero defects in operations.

Skills

Leadership

Customer Relationship Management

Financial Management

Engineering Knowledge

Operations Management

Cost Control

Quality Control

Education

Engineering Degree in Electronics and Electrical

Engineering Degree in Mechanical or Mechatronic discipline

Tools

P&L Management

SMT Processes

NPI Management

Job description

Venture, a public listed company in SGX, is a leading global provider of technology services, products and solutions with established capabilities spanning marketing research, design, research and development. Over the years, Venture has built know-how and intellectual property with expertise in several technology domains. These include life science & genomics, molecular diagnostics, medical devices and equipment, healthcare and wellness technology, lifestyle consumer technology, health improvement products, instrumentation, test and measurement technology, networking and communications, fintech, as well as computing, printing and imaging technology.

Headquartered in Singapore, the Group comprises over 30 companies with global clusters in Southeast Asia, Northeast Asia, America and Europe, and employs over 12,000 people globally.

At Venture, our people are our most valuable asset. We are committed to unifying culture, encouraging innovation, and harnessing the collective strengths and synergies of our human capital to deliver compelling differentiation, advancing Venture’s position as a leading global provider of technology solutions, products and services.

We’re looking to add an Total Customer Satisfaction Director in Bayan Lepas, Penang. This role reports into the General Manager and is fully accountable for Revenue growth, Profitability, meeting KPIs for On Time Delivery, Quality, Cost, Inventory Management with Total Customer Satisfaction (TCS) focus of a cluster of customer accounts. The incumbent will manage and lead a team of Program Management and Operational Team (Production / Planning / Materials / Engineering) with support of Functional Group Expertise to deliver business objectives and goals set. This is a Senior Operational and customer-facing role.

As a Total Customer Satisfaction Director, You will:

Financial

• Achieve the targets set for Revenue targets, Gross Margin, Total Cost, Profitability, Inventory set on quarter and year end Goals.
• Manage the P&L of the Operations to improve Gross Margin, GM/TC ratio, Product BOM cost, Total Cost, Inventories.
• Achieve zero exposure on Excess & Obsolescence (E&O) exposure with Customer & follow up on overdue Account Receivable (AR) working closely with the finance team.
• Review the RFQ Quotes proposal with Program Management to ensure Quotes meet our cost model for Competitive Pricing and internal GM/TC ratio of > 1.8 and winning new products RFQ and new RFQs.

Leadership

• Lead a team of Program Management & Operations Team comprising of Engineering, Production, Planning & Materials, and draw Functional Group Expertise resources from Quality Assurance and Support functions such as Finance, HR and IT, to deliver overall objectives and targets set by General Manager and to meet the customer’s KPI targets in QBR review.
• Driving for Zero Defect and Zero Bone Pile exposure.
• As a TCS to develop and motivate an effective team to serve customers with the aspiration to build a center of excellence for certain strategic and key customers and technology and develop SME (subject matter experts) in the area identified for the customer’s product.

Total Customer Satisfaction (TCS)

• Oversee, coordinate, and manage new product launch (NPI), On Time Delivery and Delivery commits to customers.
• Work with the customer on the Cost Reduction targets to identify areas of opportunities such as VAVE (Value Add Value Engineering) to achieve the materials cost reduction and the manufacturing team to improve the productivity to improve the manufacturing VA to meet customer KPI for QBR.
• Interact & network with customers key procurement team and building relationship with Customer’s Senior management team for new business opportunities growth.
• Understanding the Customer’s strategic needs and Product Road Map.
• Address materials Assurance of Supply (AOS) to meet the order & forecast from the customer to meet the customer’s end customer CRD deliveries.

What skills and experiences are we looking for:

• Engineering Degree in Electronics and Electrical, Mechanical or Mechatronic discipline.
• At least to have 10 to 15 years of working experience in OEM or EMS industry.
• Career history demonstrated in expansion in scope, size of responsibility and people management. A mix of breadth and depth of work experiences in various Operations roles such as in managing Production, Engineering and Program Management and understanding Materials Supply Chain.
• Good understanding of PCBA manufacturing in SMT and TLA (Top Level Test & Assembly) Processes, particularly on types of Manufacturing technology needed eg in SMT & Test with focus on Cost Control, Productivity improvement & Quality Control.
• Having the exposure in interacting and building strong interface with customers in the past and current employment. Is technically sound to review and discuss with customer’s technical team on challenges related to the customer’s product both in quality and technical review in existing and NPI products.
• Working knowledge on Profit & Loss (P&L) and manage P&L desired outcome.
• Good business sense to grow customer engagement and size of business.

If you embody the spirit of excellence, passion for discovery, innovation and enterprise, and the desire to make a difference in the world of technology and electronics, come join the Venture team!

Be Part of the Global Venture Family.