Talent Business Process PM

Altera; George Town; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Business Process PM to enhance operational efficiency and drive continuous improvements. This role involves analyzing current processes, collaborating with stakeholders, and implementing solutions to optimize workflows. You'll leverage data analysis and industry best practices to make impactful changes. If you have a passion for process improvement and a strong analytical mindset, this opportunity is perfect for you. Join a dynamic team that values innovation and strives for excellence in every aspect of business operations.

Qualifications

• 5+ years of experience in business process analysis and improvement.
• Strong analytical skills and attention to detail required.

Responsibilities

• Analyze and improve business processes for operational efficiency.
• Collaborate with stakeholders to gather requirements and identify pain points.

Skills

Analytical Skills

Problem-solving

Communication

Education

Bachelor's degree in Business Administration

Lean Six Sigma Certification

Project Management Certification

Tools

Process Mapping Tools

CRM Systems

Workflow Automation Tools

Job description

Job Details

Job Description:

The Business Process PM is responsible for analyzing and improving business processes to enhance operational efficiency, reduce costs, and improve the overall performance of the organization. This role involves working with stakeholders across various departments to understand business needs, identify process inefficiencies, and implement solutions to optimize workflows. The Business Process PM will leverage data analysis, process modeling, and industry best practices to drive continuous improvements.

Key Responsibilities

Process Analysis & Mapping:

• Conduct thorough analysis of current business processes, workflows, and systems.
• Create detailed process maps, flowcharts, and documentation to visualize current and future-state processes.
• Identify bottlenecks, inefficiencies, and areas for improvement.
  
  

Stakeholder Collaboration

• Work closely with team members, and other stakeholders to gather business requirements and understand challenges.
• Facilitate meetings to understand process pain points and gather input for process improvements.
• Act as a liaison between technical teams and business units to ensure alignment of process changes with business goals.
  
  

Data Analysis & Reporting

• Collect, analyze, and interpret data to support process improvement initiatives.
• Develop key performance indicators (KPIs) to track the effectiveness of implemented process changes.
• Create reports and dashboards for stakeholders, summarizing findings and recommendations.
  
  

Process Optimization & Continuous Improvement

• Recommend solutions and enhancements to streamline workflows, improve productivity, and reduce operational costs.
• Implement changes and monitor progress to ensure successful outcomes.
• Promote a culture of continuous improvement within the organization by identifying opportunities for further process optimization.
  
  

Documentation & Standardization

• Develop and maintain comprehensive documentation of business processes and procedures.
• Establish and promote standardized practices for business processes across departments.
  
  

Change Management Support

• Support the change management process, ensuring smooth implementation of new processes or systems.
• Provide training and support to employees on new process workflows and tools.
  
  

Technology Integration

• Collaborate with technology teams to implement and integrate technology solutions that enhance business processes.
• Assist in the evaluation of software tools and systems that could improve efficiency and effectiveness.
  
  

Qualifications

• Education: Bachelor's degree in Business Administration, Management, Industrial Engineering, or a related field.
• Certifications such as Lean Six Sigma, Business Process Management (BPM), or Project Management (PMP) are a plus.
  
  

Experience

• 5+ years of experience in business process analysis, process improvement, or a related field.
• Experience with process mapping and modeling tools.
• Familiarity with CRM systems and workflow automation tools.
  
  

Skills And Competencies

• Strong analytical skills and attention to detail.
• Excellent problem-solving and critical-thinking abilities.
• Ability to communicate complex concepts clearly and effectively to stakeholders at all levels.
  
  

Job Type

Contract Employee (Fixed Term)

Shift

Shift 1 (Malaysia)

Primary Location:

Penang 15

Additional Locations:

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.