T&T Consultant/ Senior Consultant - ETP As A Service/Operate (SAP MM) - SEA

Deloitte PLT; Penang; On-site; MYR 70,000 - 95,000; Full time

Job summary

A multinational consulting firm in Malaysia seeks a Senior Consultant to provide advanced SAP S/4HANA support and lead project teams. The ideal candidate should possess 5-8 years of relevant experience, a Bachelor’s degree in IT or related fields, and proficiency in English and Japanese. Responsibilities include troubleshooting, solution design, and collaboration with project teams to meet client needs. This role offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 5-8 years’ experience in SAP as a support or implementation team member.
• Good command of English and Japanese.
• Experience with cloud or on-premise solutions.

Responsibilities

• Render 2nd or 3rd level AMS support for escalated issues.
• Lead discussions on high-level solution design.
• Support project teams in delivering solution applications.

Skills

SAP S/4HANA

SAP ECC

Integration Knowledge

English

Japanese

Leadership

Agile Delivery

Education

Bachelor’s degree in Information Technology or related fields

Tools

Cloud Platforms

On-Premise Platforms

Job description

Overview

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions. Ready to unleash your potential with us? Join the winning team now!

Date: 29 Sept 2025

Service Line / Portfolios: Enterprise Technology & Performance

Location: Kuala Lumpur, MY; Hanoi, VN; Penang, MY; Jakarta, ID; Bangkok, TH; Manila, PH; Ho Chi Minh City, VN

Role Purpose

You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and the Application Managed Services (AMS) team. In this role, you are expected to render 2nd level or 3rd level AMS support for escalated issues, perform in-depth production incident troubleshooting, resolve production incidents, and monitor fixes to ensure correct resolution in accordance with the agreed scope and SLA.

Responsibilities

• Render 2nd level or 3rd level AMS support for escalated issues; perform in-depth production incident troubleshooting (medium to complex level), resolve incidents, and monitor fixes to ensure correct resolution within the contract SLA.
• Identify and perform problem management to reduce re-occurring issues/incidents. Present root cause analyses to the right stakeholders and deliver permanent fixes where applicable within agreed time-frames and with quality.
• Lead discussions on high-level solution design for medium to complex enhancements; perform effort estimations and ensure end-to-end solutioning to build, test, and deliver enhancements within the agreed timeframe and quality.
• Maintain documentation according to firm standards, best practices, and standard operating procedures.
• Fully comply with AMS processes and procedures and client IT policies that apply.
• Actively participate in Continuous Improvement initiatives to improve current processes for the organization or client.

• You may be assigned as part of a project team member to implement the application. In this role, you are expected to:
• Support project teams in delivering solution applications and developing work products that address clients’ business needs and help achieve strategic goals.
• Assist project teams in developing presentation materials or documents and coordinating communications with the client.

• Work with diverse project team members to solve problems, improve performance, and generate value for clients across industries.
• Uphold the firm’s standards and ethos in interactions with team members and clients.
• Lead and/or coach Analyst and Consultant level members.
• Support business development by contributing to the preparation, development of proposals, presentations and publications.

Your leadership

Senior Consultants are expected to demonstrate commitment to personal learning, understand how daily work contributes to team priorities, demonstrate accountability, develop effective communications and stakeholder relationships, work collaboratively, and understand Deloitte’s business fundamentals. They should demonstrate integrity and an awareness of strengths, differences, and personal impact, and bring fresh perspectives to Deloitte.

Requirements

• Bachelor’s degree in Information Technology, Business Information Systems, Business, Engineering, Mathematics, or related disciplines.
• 5-8 years’ experience with SAP S/4HANA or SAP ECC as a support team member or SAP MM implementation team member.
• Good knowledge of integration to related modules/sub-modules; able to understand end-to-end business processes and derive test data/scenarios and perform testing.
• Experience with basic technical debugging is an added advantage.
• Experience delivering solutions on cloud or on-premise platforms.
• Experience with traditional waterfall and/or Agile delivery approaches.
• Good command of English and Japanese.
• Ability to lead and facilitate discussions, engage stakeholders, and drive positive outcomes.
• Pro-active, resourceful, able to rally team members to collaborate and deliver tasks on time.
• Flexibility to take on new solutions/applications and ensure successful integration and support for the business.
• Willing to work based on clients’ business hours and on a rotation basis to support critical or high requests after office hours.
• Ability to travel to client sites if required.

Note: Deloitte will never reach out via unofficial messaging platforms or request money or personal information. Apply for roles through this official Deloitte website.

Requisition ID: 108793

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