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Systems Engineer, Field Support End User Support

AFFIN Group

Cyberjaya

On-site

MYR 36,000 - 60,000

Full time

11 days ago

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Job summary

A leading financial services company in Cyberjaya is seeking a Systems Engineer to provide technical support and manage end-user devices. The selected candidate will be responsible for troubleshooting, incident management, and ensuring compliance with IT policies. This is an excellent opportunity for IT professionals looking to grow in a dynamic environment.

Qualifications

  • Proven experience as a Systems Engineer or in a similar role.
  • Strong knowledge of Windows and/or Mac operating systems.
  • Experience in troubleshooting hardware, software, and network issues.

Responsibilities

  • Provide on-site and remote technical support to end-users for hardware and software issues.
  • Log and track support requests using ticketing systems.
  • Implement and enforce security measures on end-user devices.

Skills

Troubleshooting
Communication
Interpersonal Skills
Technical Support

Education

Bachelor's degree in Information Technology
Bachelor's degree in Computer Science
CompTIA A+ certification
Microsoft Certified: Modern Desktop Administrator Associate

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Key Responsibilities

End User Support:

  • Provide on-site and remote technical support to end-users for hardware, software, and network-related issues.
  • Troubleshoot and resolve technical problems in a timely and efficient manner.
  • Install, configure, and maintain end-user devices, including desktops, laptops, and peripherals.

Incident Management

  • Log and track support requests using ticketing systems, ensuring accurate and up-to-date documentation of incidents.
  • Prioritize and escalate issues as needed to meet service level agreements (SLAs).
  • Communicate effectively with end-users to provide status updates and resolution timelines.

Hardware And Software Maintenance

  • Conduct routine maintenance and updates on end-user devices to ensure optimal performance.
  • Collaborate with vendors and internal teams for hardware repairs and software upgrades.
  • Perform system imaging and deployment for new hardware.

User Training And Documentation

  • Provide user training on IT systems and applications as needed.
  • Create and update documentation for common issues, solutions, and troubleshooting procedures.

Security And Compliance

  • Implement and enforce security measures on end-user devices to protect against cybersecurity threats.
  • Ensure compliance with IT policies and procedures related to end-user support.

Collaboration With IT Teams

  • Work closely with other IT teams to escalate complex issues and collaborate on problem resolution.
  • Participate in projects related to end-user technology enhancements and upgrades.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Proven experience as a Systems Engineer or in a similar role, with a focus on end-user support.
  • Strong knowledge of Windows and/or Mac operating systems.
  • Proficient in troubleshooting hardware, software, and network issues.
  • Excellent communication and interpersonal skills.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
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