Systems Engineer, Field Support End User Support

AFFIN Group; Cyberjaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

A leading financial services company in Cyberjaya is seeking a Systems Engineer to provide technical support and manage end-user devices. The selected candidate will be responsible for troubleshooting, incident management, and ensuring compliance with IT policies. This is an excellent opportunity for IT professionals looking to grow in a dynamic environment.

Qualifications

• Proven experience as a Systems Engineer or in a similar role.
• Strong knowledge of Windows and/or Mac operating systems.
• Experience in troubleshooting hardware, software, and network issues.

Responsibilities

• Provide on-site and remote technical support to end-users for hardware and software issues.
• Log and track support requests using ticketing systems.
• Implement and enforce security measures on end-user devices.

Skills

Troubleshooting

Communication

Interpersonal Skills

Technical Support

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

CompTIA A+ certification

Microsoft Certified: Modern Desktop Administrator Associate

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Key Responsibilities

End User Support:

• Provide on-site and remote technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems in a timely and efficient manner.
• Install, configure, and maintain end-user devices, including desktops, laptops, and peripherals.
  
  

Incident Management

• Log and track support requests using ticketing systems, ensuring accurate and up-to-date documentation of incidents.
• Prioritize and escalate issues as needed to meet service level agreements (SLAs).
• Communicate effectively with end-users to provide status updates and resolution timelines.
  
  

Hardware And Software Maintenance

• Conduct routine maintenance and updates on end-user devices to ensure optimal performance.
• Collaborate with vendors and internal teams for hardware repairs and software upgrades.
• Perform system imaging and deployment for new hardware.
  
  

User Training And Documentation

• Provide user training on IT systems and applications as needed.
• Create and update documentation for common issues, solutions, and troubleshooting procedures.
  
  

Security And Compliance

• Implement and enforce security measures on end-user devices to protect against cybersecurity threats.
• Ensure compliance with IT policies and procedures related to end-user support.
  
  

Collaboration With IT Teams

• Work closely with other IT teams to escalate complex issues and collaborate on problem resolution.
• Participate in projects related to end-user technology enhancements and upgrades.
  
  

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience as a Systems Engineer or in a similar role, with a focus on end-user support.
• Strong knowledge of Windows and/or Mac operating systems.
• Proficient in troubleshooting hardware, software, and network issues.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.