Systems Engineer, Field Support End User Support

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AFFIN Group

Cyberjaya

MYR 30,000 - 60,000

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Yesterday

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Key Responsibilities

End User Support:

Provide on-site and remote technical support to end-users for hardware, software, and network-related issues.
Troubleshoot and resolve technical problems in a timely and efficient manner.
Install, configure, and maintain end-user devices, including desktops, laptops, and peripherals.

Incident Management

Log and track support requests using ticketing systems, ensuring accurate and up-to-date documentation of incidents.
Prioritize and escalate issues as needed to meet service level agreements (SLAs).
Communicate effectively with end-users to provide status updates and resolution timelines.

Hardware And Software Maintenance

Conduct routine maintenance and updates on end-user devices to ensure optimal performance.
Collaborate with vendors and internal teams for hardware repairs and software upgrades.
Perform system imaging and deployment for new hardware.

User Training And Documentation

Provide user training on IT systems and applications as needed.
Create and update documentation for common issues, solutions, and troubleshooting procedures.

Security And Compliance

Implement and enforce security measures on end-user devices to protect against cybersecurity threats.
Ensure compliance with IT policies and procedures related to end-user support.

Collaboration With IT Teams

Work closely with other IT teams to escalate complex issues and collaborate on problem resolution.
Participate in projects related to end-user technology enhancements and upgrades.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field.
Proven experience as a Systems Engineer or in a similar role, with a focus on end-user support.
Strong knowledge of Windows and/or Mac operating systems.
Proficient in troubleshooting hardware, software, and network issues.
Excellent communication and interpersonal skills.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.