Systems Analyst 5

Unisys; Subang Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading company in the tech sector is seeking candidates for a basic-level position in Applications Support. The role requires a strong focus on client satisfaction and involves troubleshooting, customer service, and technical support of software solutions. With structured work assignments, successful candidates will gain expertise in supported products and demonstrate proficiency in SQL and Windows server systems.

Qualifications

• Minimum 1 year of experience in application support and systems administration.
• Hands-on experience with Microsoft SQL and proficiency in SQL queries.
• Experience in support of Windows-based/web-based applications.

Responsibilities

• Responds to simple problems in a timely and accurate manner.
• Documents resolutions to reported problems.
• Participates in weekly support phone rotation for off-hours client calls.

Skills

Client Satisfaction

Problem Solving

Attention to Detail

Education

Associate degree in Computer Science or related discipline

Tools

Microsoft SQL

Windows Server Operating Systems

Job description

• This is a basic-level position in Applications Support.

• Strives for high levels of client satisfaction for the products/solutions supported.

• Capable of addressing questions regarding the installation, configuration, and customization of supported products, sometimes with reference to others.

• Responds to simple problems in a timely and accurate manner.

• Develops a good skill level of expertise on supported products and solutions.

• May research and resolve higher-level support issues with supervision.

• May work on billable engagements.

• Has awareness of new services available.

• Escalates product issues to a more senior analyst when unable to resolve them with available tools and skills.

• Attempts to reproduce reported problems.

• Documents resolutions to reported problems.

• Has awareness of applicable work products and activities.

• Identifies product and documentation deficiencies.

• Produces artifacts such as support requests, support tickets, and responses to incident responses.

You will be successful in this role if you have:

• Associate degree in Computer Science or related discipline.

• Minimum 1 year of experience in application support and systems administration.

• Hands-on experience with Microsoft SQL and proficiency in SQL queries.

• Experience in support of Windows-based/web-based applications.

• Working knowledge of Windows Server Operating Systems (Windows Server 2016 onwards).

• End user application support experience with client-server and web applications on Microsoft SQL Server.

• Develops competence through structured work assignments.

• Uses existing procedures to solve routine problems.

• Receives instruction and guidance from others.

• Works on a rotating shift basis: morning shift (9am-5pm) and evening shift (2pm-10pm).

• Participates in weekly support phone rotation for off-hours client calls (4am-4pm and 4pm-4am), with about 1-2 calls per week, resolving issues within 15 minutes or escalating as needed.

Unisys is an equal opportunity employer that considers all qualified applicants without regard to various protected categories. For US applicants needing accommodations, contact [e-mail] or call 888-560-1782 (Prompt 4). More information about Unisys’ EEO commitment is available on their website.