System Support Specialist

Software Solutions; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia is seeking a Technical Support Specialist to provide technical assistance, troubleshoot system issues, and maintain IT infrastructure. The ideal candidate should possess a Bachelor's degree in Information Technology or a related field and demonstrate strong problem-solving and communication skills. Benefits include EPF, SOCSO, year-end bonuses, and accommodations. Join us and contribute to our commitment to high-quality customer support.

Benefits

EPF, SOCSO, EIS

Year-end bonus

Vocational training

Overseas travel

Accommodation Provided

Dental Allowance

Attendance Allowance

Parking Allowance

Optical Allowance

Blood Test Allowance

Qualifications

• Proficiency in Windows, macOS, and Linux operating systems.
• Ability to troubleshoot complex technical issues.
• Knowledge of IT security best practices.

Responsibilities

• Provide technical support for software issues.
• Troubleshoot and resolve system problems in a timely manner.
• Document technical issues and resolutions.

Skills

Problem-solving

Communication

Customer Service

Documentation

Networking Concepts

Education

Bachelor's degree in Information Technology

Job description

Job Responsibility

• Provide technical support for software issues.
• Troubleshoot and resolve system problems in a timely manner.
• Maintain and monitor IT systems, ensuring optimal performance and security.
• Document technical issues, resolutions, and system configurations.
• Assist with system upgrades, installations, and migrations.
• Communicate effectively with users to understand and address their technical needs.
• Collaborate with other support team members and departments to improve system functionality.
• Create and update user guides and support documentation.
• Implement and enforce support security protocols and best practices.
  
  

Job Requirements

• Bachelorâs degree in Information Technology, Computer Science, or a related field, or equivalent work experience. (Any qualification with Degree is acceptable)
• Proficiency with operating systems (Windows, macOS, Linux) and hardware components.
• Required language(s): Bahasa Malaysia, English & Mandarin
• Strong understanding of networking concepts and protocols.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Demonstrated customer service skills and a commitment to providing high-quality support.
• Knowledge of IT security best practices and protocols.
• Ability to document and report technical issues and resolutions effectively.
• Flexibility to adapt to new technologies and handle evolving support challenges.
  
  

Job Benefits

• EPF, SOCSO, EIS
• Year-end bonus
• Vocational training
• Overseas travel
• Sharing bonus
• Extra EPF Rate
• Blood Test Allowance
• Optical Allowance
• Dental Allowance
• Attendance Allowance
• Parking Allowance
• Personal/Group Commission
• Good and Cozy Working Environment
• Accommodation Provided