Enable job alerts via email!

System Support Specialist

Software Solutions

Malaysia

On-site

MYR 100,000 - 150,000

Full time

30+ days ago

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Start fresh or import an existing resume

Job summary

A leading company in Malaysia is seeking a Technical Support Specialist to provide technical assistance, troubleshoot system issues, and maintain IT infrastructure. The ideal candidate should possess a Bachelor's degree in Information Technology or a related field and demonstrate strong problem-solving and communication skills. Benefits include EPF, SOCSO, year-end bonuses, and accommodations. Join us and contribute to our commitment to high-quality customer support.

Benefits

EPF, SOCSO, EIS
Year-end bonus
Vocational training
Overseas travel
Accommodation Provided
Dental Allowance
Attendance Allowance
Parking Allowance
Optical Allowance
Blood Test Allowance

Qualifications

  • Proficiency in Windows, macOS, and Linux operating systems.
  • Ability to troubleshoot complex technical issues.
  • Knowledge of IT security best practices.

Responsibilities

  • Provide technical support for software issues.
  • Troubleshoot and resolve system problems in a timely manner.
  • Document technical issues and resolutions.

Skills

Problem-solving
Communication
Customer Service
Documentation
Networking Concepts

Education

Bachelor's degree in Information Technology

Job description

Job Responsibility

  • Provide technical support for software issues.
  • Troubleshoot and resolve system problems in a timely manner.
  • Maintain and monitor IT systems, ensuring optimal performance and security.
  • Document technical issues, resolutions, and system configurations.
  • Assist with system upgrades, installations, and migrations.
  • Communicate effectively with users to understand and address their technical needs.
  • Collaborate with other support team members and departments to improve system functionality.
  • Create and update user guides and support documentation.
  • Implement and enforce support security protocols and best practices.

Job Requirements

  • Bachelorâs degree in Information Technology, Computer Science, or a related field, or equivalent work experience. (Any qualification with Degree is acceptable)
  • Proficiency with operating systems (Windows, macOS, Linux) and hardware components.
  • Required language(s): Bahasa Malaysia, English & Mandarin
  • Strong understanding of networking concepts and protocols.
  • Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  • Strong communication skills with the ability to explain technical concepts to non-technical users.
  • Demonstrated customer service skills and a commitment to providing high-quality support.
  • Knowledge of IT security best practices and protocols.
  • Ability to document and report technical issues and resolutions effectively.
  • Flexibility to adapt to new technologies and handle evolving support challenges.

Job Benefits

  • EPF, SOCSO, EIS
  • Year-end bonus
  • Vocational training
  • Overseas travel
  • Sharing bonus
  • Extra EPF Rate
  • Blood Test Allowance
  • Optical Allowance
  • Dental Allowance
  • Attendance Allowance
  • Parking Allowance
  • Personal/Group Commission
  • Good and Cozy Working Environment
  • Accommodation Provided
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.