System Support Engineer

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Career Wise

George Town

MYR 100,000 - 150,000

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Job description

Job Duties
1. Provide Technical/Application Support to internal and external customers in regards with the company Application through phone calls, email, and Live Chat.
2. Ensure all issues reported by customers are recorded in the ticketing system and resolved or escalated to the proper escalation point in timely fashion.
3. Lead communications/expectations to customers at all levels to maintain positive relationships.
4. Take ownership of technical issues reported, work closely with development team as necessary to close case.
5. Document troubleshooting and problem resolution steps.
6. Participation in providing training to customers as required.
7. Perform other related duties as assigned or required.
8. Products subject matter expert including acquiring new technologies to enhance capability to support customers efficiently and effectively.

Experience and Qualification
1) Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
2) A fast learner with strong analytical, assessment and problem-solving skills.
3) Strong SQL skills.
4) Outstanding customer service, organizational, communication skills (written and verbal skills) and excellent phone manner.
5) Resourceful, high energy, independent-minded, can-do attitude.
6) Hardworking, Goal orientated and responsible.
7) Self-starter and have a good teamwork attitude.
8) Able to work independently with minimal supervision.
9) Willing to work flexible hours or out-of-office hours as when required.
10) Working experience as programmer/ system analyst or technical support is added advantage.
11) Fresh graduates are also encouraged to apply.

How do your skills match this job?

Your application will include the following questions:

How many years' experience do you have using SQL queries? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Systems Support Engineer? Which of the following types of qualifications do you have? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

Human Resources & Recruitment 11-50 employees

Established in January 1996, Career Wise, a registered entity with the Ministry of Human Resources, has rapidly expanded over the years. We have gained a reputation as the leading Executive Search firm in the Northern Region of Peninsular Malaysia.

As an Executive Consultancy and Development firm, we offer excellent placement and recruitment services to a global clientele multinational corporations, and small/medium enterprises in Malaysia, Singapore, US and China. Moving forward, we are embarking on an aggressive plan to expand our services to serve the South East Asian region and beyond via an e-enabled network of partners.

Regardless of fields and industries, we are able to place our professionals in various organizations.

• Executive: CEOs, General Managers, Operations Managers, Technical Managers, Sales & Marketing Managers and mid-to senior-level managers for local or regional roles.

• Engineering: R&D, Product, Process, Sales, Support, Procurement, NPI, Test and Engineers of all levels and fields.

• Accounting: Chief Financial Officers, Finance Managers, Accountants, Auditors and Analyst (Business Process, Costing, Financial).

• Supply Chain Management: experts at all levels.

We believe in:

• Working hand in hand with clients & candidates.

• Importance of client's & candidate's trust, faith and relentless feeback.

• An e-enabled network & system for future growth.

• Uphold high integrity & credibility to all information's confidentiality.

Great rapport with clients and customers,

• Clients' trust, faith and relentless feedback in fulfilling their recruitment and HR needs,

• An extremely wide network of high caliber professionals putting their trust in us to look out for career

The Career Wise team of consultants is a group of experienced, enthusiastic, qualified and energetic professionals who are well versed in the area of recruitment and staffing solutions. Not only do they spend time with you to find out what your needs are but above all, they will explore all avenues to determine the ultimate match. At Career Wise, we pride ourselves in providing the best!