System Engineer - Production (EMEA Timezone)

Tungsten Automation; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking a System Engineer to join the Production Services Team. The role involves critical responsibilities such as monitoring system performance, ensuring data integrity, and providing tiered support during incidents. Candidates should be prepared for 24/7 on-call duties and must have a proactive approach to resolving system issues. This position is key to maintaining service level agreements and providing excellent customer support.

Responsibilities

• Continuously monitor the performance and capacity of Server.
• Participate in an on-call rotation for system incidents.
• Proactively identify and resolve performance bottlenecks.
• Ensure compliance with protocols for data integrity.
• Maintain documentation of system configurations and updates.
• Respond to server alerts and manage tickets in JIRA.

Job description

The System Engineer will be a critical member of the Production Services Team, responsible for safeguarding the processing integrity and timeliness of customer data hosted in our SaaS services. This role includes 24/7/365 on-call duties and focuses on monitoring, performance, and capacity issues, as well as remediating production-related issues to meet the team's Service Level Agreements (SLAs).

Key Responsibilities

• System Monitoring / Production support: Continuously monitor the performance and capacity of Server, ensuring the integrity and timeliness of data processing.
• Incident Management: Participate in an on-call rotation, providing Tier II/III support related to system incidents, including diagnosing, troubleshooting, and remediating issues.
• Performance Tuning: Proactively identify bottlenecks and performance issues, taking appropriate actions working with R&D and other stakeholders
• Data Integrity: Ensure that all system activities and processes comply with established protocols, safeguarding data integrity and confidentiality.
• Documentation: Maintain documentation of all system configurations, updates, and procedures for both internal team and compliance purposes.
• Customer Support: Response to server alert and handle tickets in JIRA