System Application Manager / Assistant Manager

Emart24 Holdings; Subang Jaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled System Application Manager to oversee the implementation and optimization of retail systems across its chain. In this pivotal role, you will lead projects that enhance operational efficiency and support business growth. You will collaborate with various departments to translate business needs into effective system solutions while ensuring seamless integration and user support. If you have a strong background in retail operations and a passion for technology, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 7+ years in system application management in a multi-store retail environment.
• Proven track record in managing system rollouts and business IT projects.

Responsibilities

• Lead setup and configuration of retail systems including POS and inventory.
• Plan and manage system-related projects from initiation to completion.
• Support system integration and improve workflows across departments.

Skills

Project Management

Analytical Skills

Problem-Solving

Communication Skills

Stakeholder Engagement

Understanding of Retail Operations

Education

Bachelor's Degree in Information Systems

Bachelor's Degree in Computer Science

Bachelor's Degree in Business IT

Tools

SAP/ERP

POS (Xilnex)

CRM Platforms

Inventory Systems

Back-Office Applications

Job description

To manage and support system applications across the retail chain, ensuring effective implementation, configuration, and optimization of retail-related systems. This role is responsible for delivering system projects that improve operational efficiency and support business expansion.

Key Responsibilities:

1. System Setup & Application Management

• Lead the setup, configuration, and rollout of key retail systems including POS, inventory, CRM, procurement, and back-office platforms.

• Ensure systems are scalable, reliable, and aligned with operational requirements.

• Define system standards, maintain documentation, and implement SOPs for system usage across the organization.

2. Project Implementation & Delivery

• Plan and manage system-related projects from initiation to completion, including requirement gathering, resource planning, testing, and deployment.

• Coordinate cross-functional teams, external vendors, and consultants to ensure successful and timely project delivery.

• Oversee UAT processes and ensure all stakeholders are trained and onboarded on new systems or system updates.

3. Retail Business Process Support

• Work closely with Operations, Merchandising, Food development, Finance, Procurement, and other departments to understand business requirements and translate them into system solutions.

• Continuously evaluate and improve system workflows to increase operational efficiency across stores and departments.

• Support system integration between various retail platforms for seamless data flow and business process automation.

4. System Monitoring & Support

• Manage system performance, availability, and user support across all retail locations.

• Establish escalation processes and provide second-line support for system-related issues.

• Lead root cause analysis and resolution of recurring issues.

Requirements:

Education & Experience

• Bachelor's Degree in Information Systems, Computer Science, Business IT, or related discipline.

• Minimum 7 years’ experience in system application management, preferably in a multi-store retail environment.

• Proven track record in managing system rollouts and delivering business IT projects.

Skills & Competencies

• Strong understanding of retail operations and system dependencies.

• Hands-on experience with SAP/ERP, POS (Xilnex), CRM platforms, inventory systems, and back-office applications.

• Excellent project management, analytical, and problem-solving skills.

• Strong communication and stakeholder engagement abilities.