System Analyst, Customer and Credit Origination

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

1. The System Analyst will be involved in project and quarterly release – Leads, Customer Onboarding and Lending Application and Leads and is responsible for understanding business requirements and translating them to Functional Specifications and Technical Design Specification.
2. The role will require this activity to be performed on an end to end basis, across functional domains and technologies.
3. Assist technical delivery/development manager for planning, developing, tracking, implementing Microsoft Dynamics CRM application.
4. Lead team in functional requirements gathering, application technical design/implementation, interface development, security review and support.
5. Will be involved in assisting in change request tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures.
6. Assist in managing business users, vendor and interface application team to ensure successful delivery of change request.
7. Collaborate with cross-functional interface application teams.
8. Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance.
9. Prepare and maintain documentation which will include but is not limited to SOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards.
10. Work with Testing team to formulate comprehensive system test strategy, test plan & test cases to align with change request scope, quality requirements and targets.
11. Manage release Change Management. Ensure changes are completed according to the change request and/or release schedule.
12. Assist to formulate implementation and deployment plan for system cutover.
13. Support change request planning activities for technical delivery (eg. Requirement gathering, Impact analysis, solutioning, cost estimation).

The ideal candidate will be a dependable and resourceful technology management professional who can comfortably work in a large development organization in a globally distributed, dynamic work environment that fosters diversity, teamwork, and collaboration. He/she should be passionate about Technology and have a mindset to be technically hands-on if needed. Well-versed in the latest trends, especially around disruptive technology, and proven record in execution. The ability to work and thrive in high pressure environment is essential.

1. Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory.
2. More than 10 years of experience in system analyst role.
3. Good interpersonal and communication skills, both verbal and written.
4. Solid experience in functional requirement management and end to end requirement analysis.
5. Solid experience in business process modeling and functional design.
6. Experience with Scrum or similar agile development.
7. Experience with Microsoft Dynamics 365 Customization and Configuration.
8. Experience in designing and implementing integration with bank interface systems (eg. deposit, customer, etc).
9. Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a history of driving the development of large software components.
10. A passion for learning and the willingness to solve problems.
11. Enthusiastic and quick learner in a rapidly changing environment.
12. Highly effective communicating with senior technical stakeholders and equally proficient communicating with business stakeholders.

• Experience with regional CRM implementation.
• Good business domain knowledge in Retail and business banking, Customer Onboarding, Lending application and credit product in banking.

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.