System Analyst - Corporate Solutions

EPF Malaysia; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

An established financial organization in Malaysia is seeking an experienced ERP Application Specialist to manage and support existing financial applications including SAP systems. The successful candidate will design and implement application management processes while collaborating with various stakeholders to enhance system performance. This role requires a Bachelor's degree in Information Technology, extensive experience with SAP, excellent problem-solving skills, and effective communication abilities.

Qualifications

• Possess certification from Oracle or SAP in ERP is advantageous.
• Minimum 7 years of experience in related field.
• Proficient in financial applications and project management methodologies.

Responsibilities

• Design, develop, and implement enterprise IT applications.
• Provide application support and maintenance management following ITIL practices.
• Manage application change requests and deliver projects on time and budget.

Skills

SAP ABAP programming

Problem-solving

Analytical skills

Communication skills

Education

Bachelor’s Degree in Information Technology

Tools

SAP ECC6

SAP BW

SAP DM

SAP BPC

MS SQL Server

Oracle

Job description

JOB DESCRIPTION

• Participate in projects and support existing financial applications which are SAP ECC6, SAP BW, SAP DM, SAP BPC, and non-SAP financial applications and contribute to enterprise-wide technology enablement aligned with business strategy and the latest technologies.
• Provide maintenance support in the technology portfolio ensuring systems healthiness and performance meeting SLA.
• Administers, monitors and regulates platform components of the systems, covering aspects of application related operating system components, hardware, appliance, applications, and other related components with those systems in various environments.
• Assess and implement a system improvement plan to ensure reduction of incidents/problems and improve system stability and performance with appropriate preventive and proactive action in place.
• Determine solutions requirements with the following activities:

-Analyzing current and future needs, and current practices of business users and stakeholders to identify solutions.

-Collaborating with business stakeholders to understand their needs, objectives, and challenges. Providing impact analysis and advisory services.

-Translating business requirements into clear functional specifications for technical teams.

-Creating detailed documentation including business requirements, process flows, Functional Specification Documents (FSDs), use cases, and user stories.

• Identify opportunities, create an action plan schedule for new application development improvements and enhancements to existing applications.
• Provide first level application support to ensure system availability. Troubleshooting application, database and system issues reported by users to determine root cause and resolution.
• To ensure projects & applications are implemented in accordance with the specified specifications and appropriate use of hardware, software and methodology.
• Collaborate with business owners, digital technology team (Infrastructure, Network, Security, Application) and vendors in project delivery and BAU operations.
• Implement processes, development standards and system improvements to enhance system stability and performance.
• Experience in implementing ERP solutions cloud solutions would be an advantage.

JOB QUALIFICATIONS

• Possess a Bachelor’s Degree in Information Technology from any local or overseas higher learning institution.
• Possess certification from Oracle or SAP in ERP in bringing best practice to ERP solutions is advantageous.
• Minimum 7 years of experience in developing and supporting financial applications, particularly in SAP ECC6, SAP BW, SAP DM, and SAP BPC, and other future financial applications.
• Proficiency in SAP ABAP programming, particularly in RICEFW, BAPI, BADI, and the enhancement framework, is essential.
• SAP certification, S/4HANA implementation experience, and familiarity with FI and RE-FX modules would be an advantage.
• Display strong analytical, problem-solving, and critical-thinking skills.
• Must be detail-oriented team players who can interact, communicate, and collaborate effectively with cross-functional teams and stakeholders to reach a shared goal.
• Excellent written and verbal communication skills in English and BM. Proficiency in English is an added advantage.
• Excellent interpersonal abilities and able to perform under pressure for tight dateline.
• Ability to see a task through from assignment to completion with minimal supervision.
• Proactively available for tasks beyond regular hours when needed.

Core Skills

• Proficient in various ERP/Financial modules and functionalities.
• Working knowledge of project management methodologies and business analysis techniques.
• Experienced in designing and developing process flows, user journeys and wireframes
• Experienced in integrating apps with enterprise backend systems, databases (MS SQL Server & Oracle), Business Process Management (BPM) or via API (REST).
• Well-versed in Software Development Lifecycles (SDLC), Agile, DevOps and CI/CD.

Advanced Skills

• Expertise in the business area with strong ERP skills to effectively interpret user requirements and issues.

Knowledge Required

• Possess a strong knowledge of ERP/Financial modules and functionalities i.e. AP, GL, AR, Fixed Asset, Procurement, Financial Reporting etc.
• Familiar with ERP/Financial processes, routing and approval flow i.e. payment process, procurement process etc.
• Knowledgeable in ERP/Financial integration approaches and methodologies with external systems.

JOB RESPONSIBILITIES

1. Application Management

• Design, development, implementation and technical support for enterprise IT applications.
• Ensure architectural design and application development is developed in accordance with the business requirements, internal standards & controls, follows the audit process and meeting technical specification.
• Plan and manage solutions and application efficiencies in line with changing business needs.
• Manage application support with ITIL practices, change management, release management, troubleshooting and problem solving.
• Administers, monitors and regulates platform components of the systems, covering aspects of application related operating system components, hardware, appliance, applications, and other related components with those systems in various environments.
• Ensure all releases have gone through CAB committee review and approvals.
• Manage & provide support in audit exercise by supplying the required information based on the prescribed schedule. Assess and plan for action plan for audit findings.
• Collaborate with relevant departments on new initiatives, system improvements and system troubleshooting.
• Data and performance management: work with business to assess & manage the underlying data & performance for the supported applications.
• Incident and problem management: analyse the underlying causes of an incident as well as identifying the best method to eliminate that root cause.
• Ensure the best service quality and availability are maintained, comply with the SLA agreed with business.
• Sufficient Domain Knowledge in related field of applications and functions e.g. products, process, technical terms, risk, customer experience etc. to support user requirements, support reporting module and problem analysis/troubleshooting.
• Plan, manage and execute Business Continuity Management (BCM) and Disaster Recovery (DR).
• Manage and execute release deployment to various environments according to process and compliance.

2. Project / Change Management

• To manage application projects & change request from cost, timeline scope and benefit perspective.
• Deliver projects and capabilities using various project management methodology – agile, SDLC Plan and manage delivery to meet milestones and timeline.
• Financial and budget management for project CAPEX and recurring OPEX.
• Manage project and support resources, identifies skills and competency of team.
• Manage issues and risks, communicate and manage application stakeholders.
• Manage users with requirements study & specification, incident management, testing and delivering solution according to business requirements.
• Study, prepare and discuss with internal team on Infrastructure setup, application integration, penetrations & load test, and architecture design according to requirements.
• Analyse user needs and propose recommendation on system enhancement and report.
• Test Management and execution: SIT and collaborate for user UAT to ensure quality of product / solution.
• Assist user/business to prepare Business Case, Request for Proposal (RFP)/Technical Specification and participate in tender process
• Study and align business requirements with matching solutions.
• Work with internal and external team to translate business requirement and capability into gap, roadmap and action plan/ technology requirement.

3. Supplier Management

• Collaborate with relevant suppliers for new IT project development system troubleshooting.
• Manage supplier delivery and quality in line with project scope, timeline and cost.
• Assist to review and evaluate potential supplier solutions through a direct RFP/negotiation process.
• Assist to prepare RFI, RFP and relevant documents as part of project in good quality.
• Evaluate and assess solution as part of technical committee and pricing committee for a comprehensive assessment for vendor & solution selection.
• Vendor performance monitoring & management. Conduct regular system performance reviews and collaborate with vendors on improvement plans.

JOB STATUS

Contract

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of the advertisement.