Swarovski Seasonal Customer Service Specialist (4-month contract)

Swarovski; Malaysia; On-site; MYR 100,000 - 150,000; Part time

Job summary

A global crystal brand is seeking a Seasonal Customer Service Specialist to deliver exceptional service during their Winter Peak from October 2025 to February 2026. The role involves handling customer inquiries, providing product information, and ensuring satisfaction. Ideal candidates are fluent in English, fast learners, and can handle conflicts effectively. Training will be provided, making this a fantastic opportunity for fresh graduates.

Qualifications

• No work experience in a customer-facing role or fresh graduates can be considered.
• Ability to use multiple tools while assisting customers.
• Fast learner with understanding of systems and processes.

Responsibilities

• Deliver high quality and consistent service to ensure customer satisfaction.
• Handle incoming contacts and follow up on existing cases.
• Resolve queries and complaints by understanding customer needs.

Skills

Customer service skills

Fluency in English

Conflict resolution skills

Basic knowledge of Excel

Familiarity with eCommerce

Education

No specific degree required

Tools

Outlook

Microsoft Teams

Job description

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Seasonal Customer Service Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us.

About the job

Your responsibilities include, but are not limited to:

• Deliver high quality and consistent service to ensure customer satisfaction via phone, e-mail, or chat.
• Typical workload consists in handling incoming contacts and following up on existing ones, for an average of 40 daily cases
• Resolve queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as needed and following up to ensure full resolution.
• Advise customers on product information like size, color, stock availability and care, as well as available promotions.
• Assist with all requests related to online orders: placement, cancellation, refunds, and exchanges, etc.
• Follow communication procedures, guidelines and policies using available templates and articles where necessary and appropriate.
• Maintaining sensitive information in compliance with local and regional law (e.g., General Data Protection Regulation (GDPR))
• Contributing to the internal knowledge data base
• This role is only for our Winter Peak from October 2025 - February 2026 only

About you

We are looking for a unique and amazing talent, who brings along the following:

• No work experience in a customer-facing role or fresh graduates can be considered for the role
• Comfortable using multiple tools while assisting customers, such as: Outlook, Microsoft Teams platform, Word, basic knowledge of excel or similar systems.
• Knowledge of eCommerce business preferred.
• Fast learner and understanding of systems and processes.
• Ability to handle complaints and conflicts skills to deliver solutions which might not be preferred by the customer
• Fluent in English

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.