Swarovski Junior IT Global Service Desk Specialist

Swarovski; Malaysia; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading global brand in Malaysia is seeking a Junior IT Global Service Desk Specialist to provide user support for hardware and software issues. The ideal candidate will have 2+ years of experience in IT support and be fluent in Mandarin, Cantonese, and English. This role requires a strong customer service orientation and offers a range of benefits including discounts on products and learning opportunities.

Benefits

Swarovski products discounts

Employee Assistance Program

Volunteering leave

Learning and development programs

Qualifications

• 2+ years of experience in a similar role with basic IT knowledge.
• Takes ownership of issues and follows through to a solution.

Responsibilities

• Provide user support for Client Hardware and Windows Operating System.
• Act as the single point of contact (SPOC) for IT issues.
• Document problem solutions in the knowledge database.

Skills

Fluency in Mandarin

Fluency in Cantonese

Fluency in English

Customer service orientation

Solution delivery orientation

Education

University Degree

Tools

Office365

MS Office

SAP

Job description

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Junior IT Global Service Desk Specialist where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us.

About the job

Your responsibilities include, but are not limited to:

• Highly skilled user support primarily for Client Hardware, Windows Operating System and Office environment to complete workflow tasks, incidents and request in a cost-efficient manner
• Solving user requests/incidents directly or qualified routing of tickets to corresponding second level support team.
• Striving for a high 1st level support solution rate to gain high level of user satisfaction.
• Acting as the single point of contact (SPOC) for end users and helping them with their IT issues.
• Informing actively IT users about the status of their request and if necessary coordinating with other teams involved according to the urgency of the request.
• Reporting of requests in the corresponding ticketing system (Change order, incident or requests)
• Documentation of problem solutions and ongoing maintenance of internal knowledge database.

About you

We are looking for a unique and amazing talent, who brings along the following:

• University Degree is an advantage
• 2+ years of experience in a similar role with basic IT know how (client/hardware, operating system, office 365)
• Fluency in writing and speaking in Mandarin, Cantonese, and English
• IT knowledge and working experience in below IT areas: Office365, MS Office, Exchange Online), SAP, User und Password Management, Client Hardware (Desktop, Laptop, Monitor, Printer) , Network, Retail Hardware, Retail Application, Desktop Application (Support, Installation), iOS, Web Browser, Operating System
• Takes ownership for issues and follows through to solution for user
• Customer service orientation
• Solution delivery orientation
• Always friendly and professional communication towards customer
• Quick understanding of customer needs

What we offer

You can expect a range of benefits, including:

• Swarovski products discounts
• Employee Assistance Program
• Volunteering leave
• Learning and development programs

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.