Support Executive

Hendshake Sdn Bhd; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

Join Hendshake Sdn Bhd as a Sales & Support Executive, where you will enhance customer experiences by offering comprehensive support before, during, and after sales. In this hybrid role, you’ll engage closely with clients, gather feedback, and ensure smooth order processing. With a focus on building relationships and resolving issues, you will play a crucial part in contributing to our customers' success. If you are passionate about customer service and looking for a dynamic opportunity in a growing startup, we would love to hear from you.

Benefits

Flexible working hours

Opportunity to build company culture

Competitive salary

Qualifications

• At least 1 year of experience in sales or customer support.
• Proficient in English, both written and spoken.
• Friendly, upbeat personality.

Responsibilities

• Provide pre-sale support and customer guidance during the buying process.
• Ensure customer satisfaction post-sale, onboarding them effectively.
• Handle customer inquiries through various channels and resolve issues promptly.

Skills

Customer Relationship Management

Communication

Problem Solving

Team Collaboration

Job description

Deliver outstanding support and drive sales by creating meaningful customer experiences. You’ll be the go-to person, ensuring every customer’s journey is smooth, from pre-sale to after-sale.

What’s Your Role?

You’re not just a Sales & Support Executive—you’re an essential part of our customer experience and sales process. Here’s how you’ll contribute:

Be the Voice of Hendshake: Reach out to customers, gather feedback, and build stronger relationships. Be the friendly face of our brand that makes customers feel heard and valued.

Pre-Sale Support: Help customers decide by providing them with all the information they need—quotations, proposals, and samples. You’ll be their go-to guide, making sure no questions go unanswered.

Support the Sale: Be there through the whole buying process—from assisting with invoices to ensuring smooth order processing.

Post-Sale Success: Onboard customers and make sure they’re getting the most out of their purchase. Your follow-up will guarantee their happiness and keep them coming back.

Customer Support: Whether it’s email, WhatsApp, or web inquiries, you’ll be our customer’s problem-solver—responding quickly, resolving issues, and leaving everyone with a smile.

Print, Pack, Post: Help with the behind-the-scenes work of packaging and shipping, ensuring the customer gets their order on time.

Event Support: Whether it’s pre-event, during-event, or post-event, you’ll make sure everything runs smoothly. Your contribution will ensure successful events every time.

Handle Ad-Hoc Tasks: Jump in where needed and support the team across various tasks that keep everything running smoothly.

What’s the Requirements?

At least 1 year of experience in sales or customer support.

Proficient in English, both written and spoken.

A friendly, upbeat personality that makes people feel at ease.

A go-getter attitude—you take ownership and lead when necessary.

Team player with the ability to work well with others and go the extra mile.

Own transportation to commute to the office and event.

Who’s There to Support You?

As a small team, we’ll work together to overcome any challenges we face. If you encounter any obstacles, feel free to ask for help from any one of us. We’re here to assist you and expect the same from you when your teammates require your support.

What’s It Like to Work with Us?

We are inspired by Netflix’s culture and will be:

Building our first talent core team: You will be one of the first core members, and we’ll shape the company culture together as a team.

Creating a constant candor (feedback) environment: We’ll ensure the team learns and grows. Express your genuine thoughts with good intentions.

Removing rules: We don’t have a specific annual leave policy, and we don’t monitor your time off. We mix work and personal time quite a bit.

Committing to Competitive Pay: While joining a new startup may feel uncertain, we are committed to offering a salary that is fair, competitive, and above market average. We value your contributions and believe in compensating you decently for your expertise and effort.

As a Sales & Support Executive at Hendshake, where things aren’t always perfect, but the work you do truly matters. We’re a small startup, so you’ll juggle a lot but that also means your ideas count, and your efforts make a real difference. If you’re ready to roll up your sleeves, grow with us, and be part of building something meaningful, we’d love to have you.

We also:

Encourage taking ownership in the decision-making process.

Share information/ideas openly, broadly, and deliberately.

Communicate candidly and directly. No politics behind.

Working Hours:

Hybrid: 3 days in the office, 2 day working from home.

Apply Now!

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