Support Escalation Engineer - SQL Engine

Microsoft; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Microsoft seeks a technical consultant to resolve complex customer issues and enhance product quality. This role requires a strong background in SQL Server administration, customer service skills, and a commitment to training and mentoring other team members. Join a diverse team where innovation thrives.

Qualifications

• 3+ years of technical support or 5+ years of IT experience required.
• Experience with SQL Server installation and administration.
• Knowledge of performance tuning and backup strategies.

Responsibilities

• Investigate and solve customer technical issues effectively.
• Lead readiness programs and mentor team members.
• Collaborate with engineering teams for product improvements.

Skills

MS SQL Server DBA experience

Backup Strategies

Performance Tuning

Security (Encryption)

High Availability solutions

Education

Bachelor's degree in Computer Science or IT

Job description

Responsibilities (Text Only)

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Qualifications (Text Only)

Required Qualifications: • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience o OR 5+ years of technical support, technical consulting experience, or information technology experience. o OR equivalent experience Preferred Qualifications: Required (but not limited to the below) Skills & experience in the following areas: • MS SQL Server DBA experience • Installing, upgrading & updating SQL Server • Configuring & Administrating SQL Server and SQL Server on Azure VM as per best practices. • Backup Strategies • Performance Tuning & optimizing. • High Availability & DR solutions (AlwaysOn Availability Groups, FCI, Windows Server Clustering Service, Replication, LogShipping) • Security (Encryption at rest(TDE), Encryption in transit(SSL)) • Compression • Understanding of Database properties and advanced configuration options • Table Partitioning Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.