Support Escalation Engineer-Dynamics 365 Supply Chain Management and Commerce

Microsoft; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking a Tier 2/3 support specialist for Supply Chain Management using Dynamics 365. You will troubleshoot and resolve issues, collaborating with global teams. Strong experience in Dynamics 365, JavaScript, and analytical skills are required. This role offers competitive benefits in a diverse environment.

Benefits

Diverse workplace

Equal Opportunity Employer

Professional development opportunities

Qualifications

• Strong experience with Dynamics 365 Commerce and Supply Chain Management.
• Proficient in .NET technologies and Azure services.
• Ability to analyze logs and debug client-side behavior.

Responsibilities

• Provide Tier 2/3 support for Supply Chain Management issues.
• Analyze and resolve system problems across modules.
• Collaborate with global support teams for issue resolution.

Skills

Problem-solving

Communication

JavaScript

TypeScript

C#

Tools

Dynamics 365 Commerce

Azure services

Power Platform

Visual Studio

Job description

Responsibilities (Text Only)

- Provide Tier 2/3 support for Supply chain management related issues in Dynamics 365 Supply chain management (Modules like trade, inventory and warehouse management, costing, manufacturing, MRP etc.). - Ability to provide guidance to investigate and mitigate issue causing by D365 Commerce extensions and understanding of security, compliance, and data privacy in commerce environments. - Excellent problem-solving and communication skills. - Perform advanced troubleshooting using tools like Visual Studio, LCS, and Azure telemetry. - Optimize performance and user experience across web and mobile storefronts. - Analyze and resolve system problems across logistics, inventory, and procurement modules. - Collaborate with global support teams to escalate and resolve complex issues. - Document technical solutions and contribute to internal knowledge bases. - Participate in onboarding and training sessions for new features. - Act as a liaison between frontline support and product engineering teams.

Qualifications (Text Only)

Required Qualifications: - Strong experience with Dynamics 365 Commerce, Supply Chain Management, Retail SDK, and Azure services. - Excellent problem-solving and communication skills. - Proficiency in JavaScript, TypeScript, C# and .NET technologies. - Familiarity with Microsoft SQL, Azure services, Power Platform, and lifecycle services (LCS). - Ability to use browser developer tools (e.g., pressing F12 in Edge) to inspect APIs and debug client-side behavior. - Analyze logs, traces, and reproduction steps to identify root causes in a complex environment. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.